Models: KDL-40V3000, KDL-40VL130, KDL-40W3000, KDL-40WL135, KDL-40XBR4, KDL-40XBR5, and KLV-40W300A
Dear Valued Customer,
It has come to our attention through reports in Japan that in rare cases a particular component incorporated in certain models of 40" BRAVIA LCD HDTV [Model Nos. KDL-40V3000, KDL-40VL130, KDL-40W3000, KDL-40WL135, KDL-40XBR4, KDL-40XBR5, and KLV-40W300A] was damaged and as a result, may overheat and at times ignite inside of the television. This could possibly result in a hole at a part of the cabinet ceiling. We have no reports of any resulting damages to other property or bodily injuries.
We know our customers choose Sony based in large part to the trust associated with our brand and the products and services we so strongly stand behind. We will not take your trust for granted and are committed to addressing this issue proactively.
Beginning immediately, Sony offers all customers of the affected models [Model Nos. KDL-40V3000, KDL-40VL130, KDL-40W3000, KDL-40WL135, KDL-40XBR4, KDL-40XBR5, and KLV-40W300A] a free evaluation for the covered product. If you have any covered product unit, please contact the contact center provide to further information .
When a request is made, Sony's service representative will promptly communicate and provide instruction to evaluate your television, and repair it at no charge if an affected component is found.
IMPORTANT: In the meantime, if you have a covered television and if you notice any abnormality in your TV unit and its performance (e.g.; unusual noise, unusual smell, or smoking), please immediately turn the unit off, unplug the cord, cease using the TV, and contact us. We have confirmed that the symptoms do not occur when power is off.
You can confirm the model number of your TV by looking at the label on the rear of the television. If your television is one of the models identified above, please contact us at your earliest convenience at the following number to provide further information for your free evaluation.
Colombia / Bogotá:
Costa Rica :
Puerto Rico :
800 10 0228
0800 880 7669 /4003-7669
01 8000 940011 / 3581251
(52) 5002-9819 /01-800 759 7669
Sony Latin America Inc.