Skip to the end of navigation


Custom Integrator Specialty Product Advance Exchange Program

Posted: 5/01/2012

Updated: 06/15/2016

Under the Sony Advance Exchange program for Custom Integrators, if you experience a problem with any of the models listed within 60 days after purchase from a Sony authorized distributor, you may be entitled to receive a new unit at no cost in exchange for your return of the defective unit. Custom Integrators must provide direct distributor's Invoice as Proof of Purchase in order to qualify for A Class Advance Exchange.

  • STR-DA1800ES
  • STR-DA2800ES
  • STR-DA5800ES
  • STR-ZA1000ES
  • STR-ZA2000ES
  • STR-ZA3000ES
  • STR-ZA5000ES
  • VPL-HW40ES
  • VPL-HW45ES
  • VPL-HW55ES
  • VPL-HW65ES
  • VPL-VW350ES
  • VPL-VW365ES
  • VPL-VW665ES
  • VPL-VW1100ES
  • VPL-VW5000ES


  • This program is for Sony authorized Custom Integrators only.
  • Authorized distributor's invoice as Proof of Purchase and a valid credit card is required for this program.
  • Your credit card will be charged only if the defective unit is not returned to Sony.

If you experience a problem with one of these models, please call Sony Customer Support at 877-619-SONY (877-619-7669) for assistance.