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Product Registration - Frequently Asked Questions

Have a question regarding product registration? Please select the desired topic from the list below for more information.


How do I register my Sony product? 

To register your Sony Electronics product(s) please follow these instructions:

  1. Go to the Product Registration site
  2. Enter a valid email address in the Email Address input box. Your account will be linked to this email
  3. In the Model Number input box, please begin by typing the first three characters of your model, a drop-down list will appear - Please select the model that fits yours the best from the drop-down list.
    • Click on Where's my Model #? if you need help identifying the model numb
  4. Optional: Submit your product Serial Number in the input box to have this information available for easy reference in the future
  5. Enter your product purchase date in the Purchase Date input box
  6. Input your Place of Purchase in the corresponding input box. If your place of purchase does not appear, please input/select Other to complete registration
  7. Select Submit
  8. You will be taken to a subsequent page before your registration is complete.
    • This page acquires information (name, DOB, address) to complete an account which enables you to easily access your product information at a later date
  9. Complete the required information
  10. Click Submit to complete your registration. You will be taken to your account home page

Notes:

  • If you already have a Product Registration account, you will Log In via the Log In tab and register your product on your account page on the right sidebar
  • You can only register one product at a time. If you want to register more than one product, you may register additional products on your account home page once your initial registration is finalized and your account is created
  • Products over seven years old may not be listed
  • This site does not support PlayStation and Vaio registrations

How can I confirm that my product was registered? 

Confirm the a product was registered:

  1. Go to the Product Registration site
  2. Log into your product registration customer account
  3. Once logged in, your registered products should be listed within your Home screen (My Product Locker)
  4. From this page, locate your registered product. The locker is sorted by date of product registration (Newest - Oldest) and also shows the model number along with other relevant information
  5. If the product is not found within your product locker, the product will need to be registered

How do I delete a Sony product from My Product Locker? 

Delete a Sony product from the My Product Locker:

  1. Go to the Product Registration site
  2. Log into your product registration customer account
  3. Once logged in, your registered products should be listed within your Home screen (My Product Locker)
  4. From your Product Locker, click the X in the upper right-hand corner of the product you would like to delete
    • Some products will have a black box with the Sony logo as the icon - it is difficult to see the X in these cases, hover your mouse in the upper right-hand corner of the icon and the mouse arrow will turn into the selection hand and you're able to click to delete
  5. You will receive a prompt verifying you wish to remove the item
    • Click > Yes and the product will be removed
    • Click > No and you will be taken back to your product locker

How do I reset my Product Registration Account Password? 


Reset a Product Registration Account Password:

  1. Go to the Product Registration site
  2. Click the Log link
  3. Click Forgot Your Password?
  4. You will be directed to a Password Reset page in which it will request you enter the Email Address associated with the account to receive an email that will allow you to reset your password
    • Note: If you do not receive the email, your account is not recognized by our system and a new account should be created
  5. Click the Reset your password link within the email received
  6. You will be directed to the Password Reset page. Enter your new desired Password in the Password and Password Confirmation boxes
  7. Select Change
  8. If New Password is accepted, you will be redirected to your My Product Locker page

Change a Product Registration Account Password:

  1. Go to the Product Registration site
  2. Log into your product registration customer account
  3. Click My Profile in the upper right-hand corner of the screen
  4. Select Change Password link under the Main Information Section
  5. You will be directed to the Password Reset page. Enter your new desired Password in the Password and Password Confirmation boxes
  6. Select Change
  7. If New Password is accepted, you will be redirected to your My Product Locker page

Password requirements: Minimum of 8 and maximum of 20 characters. Must contain at least one letter and one number.


I do not live in the U.S. How do I register a Sony product? 

Our site https://productregistration.sony.com/ is specific for our US customers and it is focused on this market.

Sony has a specific site for each country, which you can find by going to sony.net to find your country specific site to register your product in the appropriate location.



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