Skip to the end of navigation
Site Change Coming Soon!

Our eSupport web site is retiring and will be replaced by the Sony Global Support site.
Come back later this month to check it out!


DSC-F717 Cyber-shot® Digital Still Camera Focus Issue

Posted: 10/31/2002

Initial production of Sony's DSC-F717 Cyber-shot® digital still cameras have displayed inaccurate focusing under certain limited conditions. These conditions include ambient light low enough to activate the Hologram AF, at short distances, and higher zoom settings.

In order to determine whether or not your DSC-F717 has the issue, please confirm the following:

  • The Camera is a DSC-F717
  • The camera serial number falls into one of the following serial number ranges:

    • 1320001-1320404
    • 1320407
    • 1320409-1320422
    • 1320424-1320425
    • 1320427-1320430
    • 1320432
    • 1320434-1320440
    • 1320442-1320463
    • 1320465-1320468
    • 1320470-1334250
    • 1334801-1334900
    • 1335251-1337694
    • 1337883-1338610
    • 1339051-1339550
  • Images are out of focus when using Hologram AF, typically, but not limited to, short distances and higher zoom settings. This issue will not occur with Hologram AF selected "off".

If your camera does meet the above criteria, please contact Sony to arrange for service. The inaccurate focus is the result of an improper Hologram AF focus parameter. The parameter can be adjusted by Sony Service Centers or Sony Authorized Service Centers in accordance with Sony's limited warranty.

Sony is providing express pick-up and return shipment service for these cameras to correct this focus issue. Please contact the Sony Customer Experience Center for further assistance at 1-888-449-7669.

Was this information helpful?

Yes No