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USB Firmware Update

What Does This Do?

This is a mandatory update for all HID-C10 units. Failure to update to version 1.7.1526 may prevent your device from connecting to the Internet.

This utility updates the HID-C10 firmware to version 1.7.1526 and resolves an issue where you may see an Unable to download the Control Panel error.

IMPORTANT: This update is only available as a USB update. It cannot be installed over the network.

This update also installs the additional security features provided by version 1.7.1461, if you have not already installed that update.

Applicable Products and Operating Systems (see full list...)

Model:
HID-C10
Operating System:

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

How to Tell if You Need This Update

  1. Connect the dash device to AC power.
  2. Press the MENU/SNOOZE button on top of unit.
  3. Press MENU on the touch screen.
  4. Press SYSTEM on the touch screen.
  5. Press DEVICE INFO on the touch screen.
  6. If the display shows FW: 1.7.1526 (or later) a firmware update is not needed and there is no need to proceed.
  7. If the display shows a firmware version earlier than FW: 1.7.1526, you need to follow the steps below to update your device.
    IMPORTANT: This update is only available as a USB update. It cannot be installed over the network.

Important Notes

  • This is a mandatory update for all HID-C10 units. Failure to update to version 1.7.1526 may prevent your device from connecting to the Internet.
  • This update requires a 128 MB or larger USB storage device.
  • It is highly recommended that you print out these instructions for use as a reference during the installation process.

Download the Update File to Your USB Storage Device

  1. Insert your USB storage device into an open USB connector on your computer.
    Note: Most USB storage devices will be compatible with dash, but we can help you check: Check now.
  2. Click the Download Now link at the top or bottom of this page and save the update.zip file in the main (root) directory of the USB storage device you just formatted.
    IMPORTANT: Do NOT open or unzip the file.
  3. Remove the USB device from your computer.
  4. Please continue to the next section.

Updating the dash

  1. Remove power from the dash device by unplugging the AC adapter.
  2. Insert the USB storage device into the USB connector on the left side of the dash device.
  3. Press and hold the MENU/SNOOZE button (located on the top of the dash device) as you reconnect the AC adapter.
    IMPORTANT: Do NOT release the MENU/SNOOZE button.
  4. The Special Options screen appears. After the screen appears continue to hold the MENU/SNOOZE button for another 3 seconds, and then release the button.
    Special Options Screen
Dash Controls
  1. Wait about 90 seconds until the Special Options screen is displayed, and then select Install Updates.
    Special Options Menu.
  2. At the Update Options menu, select Install from USB.
    Update Options Menu.
  3. The update should take about 6 minutes to install. When the update is finished, the Welcome to Dash demo video will begin to play. Then, you can remove the USB device and you're done!
    Notes:
    • If you don't get the Welcome to Dash demo video, please repeat these steps.
    • If you have questions, please contact Sony Support at 866-918-2485.
Download
update.zip  (97.06 MB)

File Download

Date: 3/24/2016
Version: 1.7.1526
Size: 97.06 MB
Download Now