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Site Change Coming Soon!

Our eSupport web site is retiring and will be replaced by the Sony Global Support site.
Come back later this month to check it out!


Contact Product Support

Pay for support charges may apply for out of warranty products.

Contact Us

Connect with an agent for product support and customer relations.

Chat Support

Monday - Sunday
8:00 am - Midnight ET

Email Support

Please allow up to 48 hours for a response to your question.

Email Your Question

Phone Support

For product support & customer relations.

Hours of Operation

Monday - Friday

10:00 am - 9:00 pm ET


10:00 am - 7:00 pm ET



Long distance charges may apply.


Phone Number

Cassette Decks
CD/SACD Players & Changers
DAT & MiniDisc Decks
Hi-Fi Receivers
Home Entertainment Server
Home Theater Systems
HomeShare™ Audio
Micro & Mini Shelf Systems
Remote Controls
Wireless Audio Systems

A/V Hookup: 1-239-245-6368

Other Support:1-239-245-6366

 Need to contact us about a different product?

International Assistance

If you live or purchased your product outside the U.S.: