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Contact Product Support

Pay for support charges may apply for out of warranty products.

Contact Us

Connect with an agent for product support and customer relations.

Chat Support

Monday - Sunday
8:00 am - Midnight ET

Email Support

Please allow up to 48 hours for a response to your question.

Email Your Question

Phone Support

For product support & customer relations.

Hours of Operation

Monday - Friday

8:00 am - Midnight

Saturday - Sunday

9:00 am - 8:00 pm ET

Long distance charges may apply.


Phone Number

Walkman® MP3 Player
Walkman® Video MP3 Player


 Need to contact us about a different product?

Customer Relations

Go here if you have a complaint or a concern.

Product Alert

Critical Firmware Updates

Update for Bluetooth® Audio Systems

  • A firwmare update is available for select models to improve stability and fix a startup issue.

 Check if the update applies to your model.

International Assistance

If you live or purchased your product outside the U.S.: