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Support

Contact Product Support

Pay for support charges may apply for out of warranty products.

Contact Us

Connect with an agent for product support and customer relations.


Phone Support

For product support & customer relations.


Hours of Operation


Monday - Friday

10:00 am - 9:00 pm ET

Saturday

10:00 am - 7:00 pm ET

Sunday

Closed

Long distance charges may apply.

Product

Phone Number

Walkman® MP3 Player
Walkman® Video MP3 Player

1-239-245-6374

 Need to contact us about a different product?


Product Alert

Critical Firmware Updates

Update for Bluetooth® Audio Systems

  • A firwmare update is available for select models to improve stability and fix a startup issue.

 Check if the update applies to your model.

International Assistance

If you live or purchased your product outside the U.S.: