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Contact Product Support

Pay for support charges may apply for out of warranty products.

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Connect with an agent for product support and customer relations.

Phone Support

For product support & customer relations.

IMPORTANT: Due to a temporary outage, the (239) phone numbers listed below may not work. Instead, please use this number to contact us: 1-800-222-7669

Hours of Operation

Monday - Friday

8:00 am - Midnight

Saturday - Sunday

9:00 am - 8:00 pm ET

Long distance charges may apply.


Phone Number

Walkman® MP3 Player
Walkman® Video MP3 Player


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International Assistance

If you live or purchased your product outside the U.S.: