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Support

Contact Product Support

Pay for support charges may apply for out of warranty products.

Contact Us

Connect with an agent for product support and customer relations.


Chat Support

Monday - Sunday
8:00 am - Midnight ET

Email Support

Please allow up to 48 hours for a response to your question.

Email Your Question

Phone Support

For product support & customer relations.


Hours of Operation


Monday - Friday

8:00 am - Midnight

Saturday - Sunday

9:00 am - 8:00 pm ET

Long distance charges may apply.

Product

Phone Number

Walkman® MP3 Player
Walkman® Video MP3 Player

1-239-245-6374

 Need to contact us about a different product?


Product Alert

Critical Firmware Updates

Update for Bluetooth® Audio Systems

  • A firwmare update is available for select models to improve stability and fix a startup issue.

 Check if the update applies to your model.

International Assistance

If you live or purchased your product outside the U.S.: