Skip to the end of navigation
menu button search button
Support Home How To & Troubleshooting Manuals, Specs & Warranty Drivers & Software Product Categories Repair Parts & Accessories Register a Product Contact Us
Support Product CategoriesMP3 & Portable DevicesWalkman® MP3 & Video MP3 PlayersNWZ-E344

Contact Product Support

Pay for support charges may apply for out of warranty products.

Contact Us

Connect with an agent for product support and customer relations.

Chat Support

Monday - Sunday
8:00 am - Midnight ET

Email Support

Please allow up to 48 hours for a response to your question.

Email Your Question

Phone Support

For product support & customer relations.

Hours of Operation

Monday - Friday

8:00 am - Midnight

Saturday - Sunday

9:00 am - 8:00 pm ET

Long distance charges may apply.


Phone Number

Walkman® MP3 Player
Walkman® Video MP3 Player


 Need to contact us about a different product?

Product Alert

Critical Firmware Updates

Update for Bluetooth® Audio Systems

  • A firwmare update is available for select models to improve stability and fix a startup issue.

 Check if the update applies to your model.

International Assistance

If you live or purchased your product outside the U.S.: