Top Solutions

• Frequently Asked Questions for Sony's Android TV
• Setup and use Internet Video Services (Netflix, Amazon Video, Hulu, YouTube)
• TV is not working properly after an Android update
• Reset a TV to Factory settings
• Update the Software of the TV
• Connect the TV to a network using a wireless connection
• The TV has no picture or a NO SIGNAL message is displayed on the screen
• Red, green or orange lights are on or blinking on the TV

Internet Video Services

• Setup and use Internet Video Services (Netflix, Amazon Video, Hulu, YouTube)
• Use the Netflix App and Troubleshoot Problems
• Netflix error messages and error codes.

Setup & Connectivity

• Connecting an Internet capable Blu-ray Disc player,TV or Network media player to a home network.
• How to register the Internet video device on the Sony Essentials website.
• How to manually set an IP address on an Internet Video device.
• Wi-Fi Direct Setup & FAQ
• Troubleshoot a remote control that quits working or does not work properly.
• Bravia Connection Guide

Android TV

• HBO Now app: Unable to complete sign-up for the 1-month free trial
• What is the Touchpad Remote Control and how to use it with the Android TV
• Android TV Troubleshooting. What is benefit of Reset and Software Update?
• TV is not working properly after an Android update
• Which wireless router or access point channels can be used to connect to the Internet?
• Can we use the Touchpad Remote Control for Android TV with other types of TV?
• What does it mean when the illumination LED lights up in red or orange?
• What file formats are supported by the Album, Music and Video apps?

Picture & Sound

• What to do when there are lines in the screen, the screen is blurred, double images occur, or odd colors occur.
• There is no sound or low volume coming from the TV speakers.
• How to troubleshoot no sound, distorted sound or sound cutting in and out on one or both sides of the headphones.