Popular Topics

Top Solutions
- Frequently Asked Questions for Sony's Android TV
- Setup and use Internet Video Services (Netflix, Amazon Video, Hulu, YouTube)
- TV is not working properly after an Android update
- Reset a TV to Factory settings
- Update the Software of the TV
- Connect the TV to a network using a wireless connection
- The TV has no picture or a NO SIGNAL message is displayed on the screen
- Red, green or orange lights are on or blinking on the TV

Internet Video Services
- Setup and use Internet Video Services (Netflix, Amazon Video, Hulu, YouTube)
- Use the Netflix App and Troubleshoot Problems
- Netflix error messages and error codes.

Setup & Connectivity
- Connecting an Internet capable Blu-ray Disc player,TV or Network media player to a home network.
- How to register the Internet video device on the Sony Essentials website.
- How to manually set an IP address on an Internet Video device.
- Wi-Fi Direct Setup & FAQ
- Troubleshoot a remote control that quits working or does not work properly.
- Bravia Connection Guide

Android TV
- HBO Now app: Unable to complete sign-up for the 1-month free trial
- What is the Touchpad Remote Control and how to use it with the Android TV
- Android TV Troubleshooting. What is benefit of Reset and Software Update?
- TV is not working properly after an Android update
- Which wireless router or access point channels can be used to connect to the Internet?
- Can we use the Touchpad Remote Control for Android TV with other types of TV?
- What does it mean when the illumination LED lights up in red or orange?
- What file formats are supported by the Album, Music and Video apps?

Picture & Sound
Product Alerts
- Termination of PlayStation™Now Service on Certain TVs and Video Products
- Termination of PlayStation™Video Service on Certain TVs and Video Products
- Discontinuation of Video & TV SideView Functions
- Termination of the Facebook App on Certain TVs
- Termination of the YouTube App on Certain TVs and Video Products
- Notice for Sony BRAVIA LCD HDTV