Top Solutions

• How to reset a camera back to original factory settings.
• Where can I find out if a firmware update is available?
• Using your Sony® Camera with a Macintosh® computer.

PlayMemories Software & Apps

• PlayMemories Home Frequently Asked Questions
• The PlayMemories Home software will not open, stops responding or has errors.
• How to install the PlayMemories Home software without the Internet connection.
• Can a date stamp be added to multiple pictures at the same time with the PlayMemories Home software?
• What is PlayMemories Mobile and where can I get the app?
• The NFC function is not working with the mobile device or the PlayMemories Mobile app cannot be connected.
• Download and install PlayMemories Camera Apps.

Video & Picture Transfer

• How to transfer videos to a Macintosh computer.
• AVCHD video is not recognized or cannot be transferred to a Macintosh computer.
• How to send pictures wirelessly to an Android or Apple iOS device.
• How to transfer videos and images to a computer wirelessly.
• A wireless LAN connection has low signal strength, drops or acts erratically.
• How to transfer pictures to a computer with a USB connection.

Media

• Lens, Media and Other Accessory Compatibility
• Error: REINSERT THE MEMORY CARD is displayed on the LCD screen.
• The memory card is not recognized or being read by the camera.
• Can data or images that have been erased from the SD memory card be recovered?

Power & Hardware

• The message TURN THE POWER OFF AND ON AGAIN is displayed.
• The power will not turn on.
• The power will not turn on right out of the box after purchase.
• The lens is stuck and will not open, retract, or extend.
• The LCD screen is blank or appears dark or black.
• An error code beginning with E:61, E:62, E:91 or E:92 is displayed.

Lens Style Camera Basics

• What is the required dimension of a smartphone where the lens-style camera can be attached?
• How to connect the lens-style camera to a smartphone.
• Movies and images are played back upside down.