Thank you for being a loyal Sony customer. We work hard to ensure your experience with our products and services exceeds your expectations.
Unfortunately we have found that in rare bright conditions, some of our DSC-RX1RM2 cameras may produce image files with unwanted light.
If you experience this problem and your camera falls within the serial range listed below, please contact us at 1-239-245-6360 for a free inspection and service. Please note this free inspection is available until March 31, 2018. If your serial number does not fall within this range, we can assure you that your camera will not present the symptom described above.
We sincerely apologize for any inconvenience you may experience.
Digital Still Camera DSC-RX1RM2 - Affected Serial Numbers
Some products with serial number from 6310198 to 6311127