Dear Sony customers,
Sony takes pride in the quality of its products. Recently, we became aware of a potential issue affecting certain units within the VPCF11 and VPCCW2 series of notebook PCs.
In rare instances, these notebook computers may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product's keyboard or external casing, and a potential burn hazard to consumers.
If you have one of the VPCF11 or VPCCW2 series models, Sony recommends that you download and install a firmware update specifically designed to prevent the potential overheating symptom.
- Click here for information on how to locate the model number of your notebook PC.
- Click here to verify your model and install the update.
If you have any questions or need additional assistance with the firmware update installation, contact your local Sony Customer Service Center for assistance.
The satisfaction of our customers is our number one priority, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter.
Sony Latin America
Frequently Asked Questions
Q1: Which models in the VPCF11 and VPCCW2 series of notebook PCs may be affected?
A1: Certain units within the VPCF11 and VPCCW2 notebook series are affected by this potential overheating issue. Sony recommends that all units in the VPCF11 and VPCCW2 series be updated with the firmware download. Specific model numbers in each series include:
- VPCF11 Series: VPCF110FL, VPCF110FL/BI, VPCF1190L, VPCF119FL, and VPCF119GL
- VPCCW2 Series: VPCCW25FL, VPCCW25FL/B, VPCCW25FL/L, VPCCW25FL/P, VPCCW25FL/R, and VPCCW25FL/W
Q2: Can customers who have affected models continue to use their notebook?
A2: Consumers should install the firmware update as soon as possible to prevent the small possibility of overheating.
Q3: What is the cause or basic problem with these units?
A3: In rare cases, internal cooling system and protection circuits may malfunction, causing localized overheating.
Q4: Is there any risk of burn or injury?
A4: There is a risk of burns if the affected part is touched while hot.
Q5: Are any other VAIO notebook models at risk?
A5: No, the only notebooks affected are the above mentioned models.
Q6: Can consumers return affected models to the stores where they purchased them?
A6: Customers should download the firmware update available.