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Site Change Coming Soon!

Our eSupport web site is retiring and will be replaced by the Sony Global Support site.
Come back later this month to check it out!

Contact Product Support

Pay for support charges may apply for out of warranty products.

Contact Us

Consumer Electronics Products  (Excludes VAIO PC's. View contacts for computers.)

Connect with an agent for product support and customer relations.

Chat Support

Chat Now

Note: Chat support is only available in English.

Email Support

Email Your Question

Note: Please allow up to 48 hours for a response.

Phone Support

Hours of Operation


Monday - Friday

10:00 am - 9:00 pm ET


10:00 am - 7:00 pm ET




Monday - Friday

10:00 am - 7:00 pm ET


Phone Number

English & French

1-877-899-SONY (1-877-899-7669)


Visit the PlayStation contact page for inquiries or support.

Premium Support for Computer Products 

Support for VAIO® PC products is now handled by our third party partner, Sutherland Global Services.

Get Help Online

Visit the Premium Support for Sony's VAIO PCs web site to learn about offered premium support packages, or chat with an online representative.

Learn More

Contact by Phone

Hours of Operation

Monday - Friday

8:00 am - Midnight

Saturday - Sunday

9:00 am - 8:00 pm ET


Phone Number

Computers - Accessories
Computers - VAIO® Digital Living & Home
Computers - VAIO® Laptops & Desktops
Wireless LAN


International Assistance

If you live or purchased your product outside of Canada: