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Pay for support charges may apply for out of warranty products.

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Premium Support for Computer Products

Support for VAIO® PC products is now handled by our third party partner, Sutherland Global Services.

Get Help Online

Visit the Premium Support for Sony's VAIO PCs web site to learn about offered premium support packages, or chat with an online representative.

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Contact by Phone

Hours of Operation

Monday - Friday

8:00 am - Midnight

Saturday - Sunday

9:00 am - 8:00 pm ET


Phone Number

Computers - Accessories
Computers - VAIO® Digital Living & Home
Computers - VAIO® Laptops & Desktops
Wireless LAN


Support for Other Products

Connect with an agent for product support and customer relations.

Chat Support

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Note: Chat support is only available in English.

Email Support

Please allow up to 48 hours for a response to your question.

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Sony PlayStation

For inquiries or support, click here

Phone Support

For product support & customer relations.

Hours of Operation

Consumer Electronics


Monday - Friday

10:00 am - 9:00 pm ET


10:00 am - 7:00 pm ET




Monday - Friday

10:00 am - 7:00 pm ET

Support Type

Phone Number

Consumer Electronics

1-877-899-SONY (1-877-899-7669)

French Support

1-877-899-SONY (1-877-899-7669)

International Assistance

If you live or purchased your product outside of Canada: