Dear Valued Sony VAIO Customer,
November 24, 2016 Update
It has newly come to our attention that some of the VGP-BPS26 battery packs may be susceptible to overheating, due to another manufacturing issue. This has the potential to cause burns to the battery packs.
IMPORTANT: Even if you have already checked your battery pack, or had your battery pack replaced, you need to check again to see if your battery pack is affected.
Recently, we became aware of a potential issue regarding some of the VGP-BPS26 battery packs made by Panasonic. These battery packs may be susceptible to overheat due to a manufacturing issue, which has the potential to cause burns to the battery packs. The battery packs may have come with certain VAIO E Series personal computers released in February 2013, or may have been installed in some VAIO computers during repair. To address this issue we are implementing a free replacement program for affected battery packs.
If you are using one of the VAIO personal computers listed below, please check whether or not your battery pack is affected. If it is an affected battery pack, immediately remove it from your PC. If your battery pack is affected, we will send you a replacement. In the meantime, you can continue to use your PC safely with an AC adapter while you wait for the replacement battery pack.
As of June 1, 2016, the battery pack replacement program has started.
We sincerely apologize for any inconvenience this may cause.
Affected VAIO Personal Computers
Check Whether or Not Your Battery Pack is Affected
This validation form is only for VAIO PC battery pack customers residing in Canada.
If you do not reside in Canada, please select your country or region:
This only applies to VGP-BPS26 battery packs with certain serial numbers. If your battery pack part number is not listed in the drop down, your battery pack is not affected.
- Please remove the battery pack from your PC to check the part and serial numbers.
Select your battery pack part number from the drop-down boxes below, type your serial number, and then click the Check Battery button.