Product Support

Contact Sony
Sony contact information is available from this screen for your convenience. TV specific information such as Model Name, Serial Number, Software Version and downloadable ratings (if available from the TV) are displayed here.

Signal Diagnostics
Select to view the diagnostics information for the current signal.

Software Update
To view the current software version and check for software updates, the network must be connected to the TV or a broadcast download must be available (for U.S. customers only). Press / to choose the new version (if available) and press to begin the software update.

  • The Cable/Antenna cable needs to be connected directly to the TV and have digital TV programming (not available with the use of a cable box).
  • The broadcast download is performed while the TV is off.
  • The software update is performed while the TV is powered on.
  • Do not turn off the TV during the software update; it may damage the TV software.

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