Now that the music store is closed, you will not be able to purchase or download music, but you will be able to continue to use several features to maintain your library through the end of 2008.

For your convenience we are maintaining our servers to allow you to authorize new devices and computers to play back your purchased ATRAC content. We still recommend that you back up your music library and have provided instructions in the help section on how to do so.

Please click here for information concerning how to continue enjoying your existing ATRAC music library in SonicStage, or how to convert and transfer your existing ATRAC music library to another application.

If you own an ATRAC-based Walkman® device, you can continue using it to enjoy your ripped CDs and music purchases from a fast-growing number of DRM-free, MP3 download services.

Thank you for your patronage during the life of CONNECT.

Sincerely, the CONNECT team.

• Important "Questions and Answers" regarding the closing of Sony CONNECT
Important "Questions and Answers" regarding the closing of Sony CONNECT

When did the store close?
In North America the CONNECT™ Music Store closed on March 31, 2008 at 11:59 p.m. EST. Registered CONNECT users were sent several notices of the closure, to the email address on their account, well in advance of this date.


Why did the store close?
We have moved to the open Windows Media platform in North America. In line with that, Sony has phased out the CONNECT Music Service in the U.S. and Canada.


What will happen to my library (content I own)?
You will continue to be able to play, manage, and transfer the music in your SonicStage® library and on your ATRAC player. For music purchased via CONNECT, this means you may continue to enjoy it as usual in your current PC configuration.
To ensure continued access to your content, we strongly recommend that customers archive their library to audio CDs and/or make a backup.


What about all the music I ripped from my CD collection?
You will continue to be able to play, manage, and transfer the music in your SonicStage library and on your existing ATRAC devices, in your current PC configuration. We have also provided a tool to allow you to convert any non-DRM music you imported (ripped) into SonicStage into MP3 format. This tool is available now at Sony Walkman Support .
Note: Please read the entire page of instructions before downloading.


What if I have problems after the store closes?
You will be able to register new devices through the end of this year (until December 31, 2008 at 11:59 p.m. EST) and use existing content in your library but you will not be able to purchase or download any content.
What will happen to any devices (music players) I currently own?
You will continue to be able to play, manage, and transfer the music in your SonicStage library and on your existing ATRAC devices, in your current PC configuration, but we recommend that customers backup and/or archive their music libraries to audio CDs.
In addition, most players support the MP3 format available from many online music sources. Click here for info on how to import this content into SonicStage to combine it with your existing library .


Will I be able to download music I paid for if I get a new computer?
No, you can no longer download any content now that the store has closed. You can move your library to a new PC by using the backup and restore features in SonicStage. We also recommend that customers archive their music libraries to audio CDs to ensure long term use .


• How do I de-authorize my computer?
How do I de-authorize my computer?



Question

How do I de-authorize my computer?

Answer

To de-authorize a computer

1) Click on Manage Account



2) Log into the Connect™ Music Store

3) Go to Authorized Computers and Devices and Click "Edit"



4) Find the name of the computer you are currently logged into and click on "de-authorize."

You will be asked to confirm this setting. Click "de-authorize" again to return to the Connect™ Music Store.

Note: You can only de-authorize the PC you have logged into.

To Authorize a PC; follow these same steps but choose to add your account to this computer.

• Minimum system requirements to use SonicStage?
Minimum system requirements to use SonicStage?



Question

What are the minimum system requirements to use SonicStage?

Answer

• Microsoft® Windows® XP Home or Pro (with Service Pack 2 or later)
• Minimum of 500 Mhz processor
• Minimum of 400 MB available hard disk space
• Minimum of 128 MB RAM
• Internet Explorer 5.5 or later
• CD-ROM drive (for installation and import or playback from CD)
• Supported CD-Recordable drive (for CD burning purposes)
• Internet Connection (broadband suggested)

Note: Administrator privileges may be required for installation on PCs running Windows XP Professional or Windows XP Home Edition. 64-bit Operating Systems are not supported.

• Security update available for SonicStage software Version 4.0 or later.
Security update available for SonicStage software Version 4.0 or later.



Question

Important Announcement for Customers of SonicStage Version 4.0 or later.

Answer

This security update program fixes a potential buffer overflow issue in SonicStage software versions 4.0, 4.1, 4.2, and 4.3.

Please read all the information on the update page thoroughly before downloading and installing the file.

Get the security update here.

• Can I convert my library to an MP3 or Windows Media-compatible format?
Can I convert my library to an MP3 or Windows Media-compatible format?

Question
Can I convert my library to an MP3 or Windows Media-compatible format?
Answer
For ripped content (non-DRM music you imported into SonicStage) we have a tool to allow you to convert these music files into MP3 format. This tool is available now at Sony Walkman Support.
Note: Please read the entire page of instructions before downloading.
To convert your purchased content from the CONNECT Music Service to another format for your personal use, please follow the below steps:

1. Open SonicStage CP and go to My Library.
2. Select Create an Audio CD from the Right drop down tab.
3. Choose the tracks/albums you would like to switch formats.
4. Click the record button to start making your audio CD.
Once the Audio CD is complete, reinsert the newly created disk into your CD drive and follow the next set of steps:

1. Open Sonicstage CP and go to Import a CD.
2. Check mark the tracks you wish to import into a new format.
3. Click the Brief case icon on the left side.
4. Choose the format you would like the audio files to be. (MP3, WMA, AAC, HE-AAC)
5. Click the red right arrow button to start the import process.
Note:
• If you have a lot of purchased content, you may want to use a CDRW disk. This will allow you to format and re-use the same disk over and over after you have re-imported.
• WMA and MP3 192kbs is equal to Atrac3 132kbs format.
• Your purchased content is copyright protected. You may convert your purchased content to another format solely for your personal use.
• Some of my imported music won't play, burn to CD or transfer to device.
Some of my imported music won't play, burn to CD or transfer to device.



Question

I am having problems with some of my imported music. Why won't it play, burn to CD or transfer to device?

Answer

If you used the auto import function of SonicStage CP 4.0 it may have included some music files that cannot be accessed because it is protected content from another provider. Files downloaded from other services are usually not playable in SonicStage and must be accessed in the software they were obtained with.

This is due to they way CONNECT and other music download services handle their copyright protection.

To check if a track has copyright protection; right mouse click on the track and choose "Properties":







In Track Properties, click on the "File Info" tab and check the "Copy protection" field. Some WMA and AAC files may have copy protection "Available". These types of files will not play, burn or transfer in SonicStage. Files with the format "OpenMG Audio (ATRAC 3)" should work okay. If you are having problems with any music purchased by CONNECT, please contact us for further assistance.







Note: You can remove the track from your library by right clicking on the track with your mouse and choosing Delete. Also you can select not to run the auto import during setup and add your non atrac3 music manually. In SonicStage click on the File drop-down menu and choose Import and then Music File.



Here you can choose the folder(s) and or file(s) to import into your library.

• How do I backup My Library?
How do I backup My Library?

Question
How do I backup My Library?
Answer
You can save (back up) all the data managed by SonicStage.
Click the Windows Start button, and point to "All Programs." Point to the "SonicStage" folder, and click "SonicStage Backup Tool."

Hints
• If you are using an operating system other than Windows XP, click the Windows Start button and point to "Programs." Point to the "SonicStage" folder, and click "SonicStage Backup Tool."
• Selecting "Backup My Library" from the "Tools" menu can also start SonicStage Backup Tool. In this case, a confirmation dialog box appears. Click "OK" to exit SonicStage and start SonicStage Backup Tool.
Make sure that "Back up my data" is selected, and click "Next."

Click Next

The amount of disk space needed for backup is shown. Specify the backup destination" screen appears

hint
When choosing the folder, you can click "Browse" to specify the folder to save the backup data.
Note
If the actual files managed by the database cannot be found, such as when they have been moved or deleted using Windows Explorer, a list of such files appears. Any files that appear in the list cannot be backed up, but all other files can be backed up as usual. In addition, if files are stored on a device such as an external hard drive, confirm that the drive is connected and that its drive letter has not changed since the files were registered.
Choose "Hard disk" or "Removable media," and select the destination location for backup data. Then click "Next."

Specify a backup folder name" screen appears. Enter the name of the folder to be backed up, and click "Next."
Note
When backing up SonicStage data to a removable media, note the following:
• Use a Sony VAIO series computer with SonicStage Backup Tool pre-installed. Otherwise, you will require a program that can write to CD-R/CD-RW, DVD+RW, or DVD-R/DVD-RW discs using the "packet-writing" method.
• Be sure the media you intend to use is supported by your drive.
• You cannot add data to a DVD+R/DVD+RW or DVD-R/DVD-RW disc that has already been used to back up SonicStage data.

Click "Start."
Backup begins and a status bar displays the progress. When the backup has completed, the "Backup is completed" message box appears.
Click "OK"
hint
• To verify that the data is saved in step 5, check "Verify backup." This process requires additional time.
• When backing up data to removable media, if the amount of space required for the backup exceeds the amount of space on the disc, a message appears prompting you to insert another disc.
• A backup folder is created with a default name, such as "MyBackup 1" assigned according to this formula:
• Name of folder + media number
Notes:
SonicStage Backup Tool treats each track to be saved as one unit, so the size of any one track has to be smaller than the size of the media you use. If the capacity of the media is too small, use a media with a larger capacity, or back the track up onto the hard disk of your computer.
• You can check the size of music files in the "Track Properties" dialog box of SonicStage.
• Do not use Windows Explorer or any other program to move backed up data, otherwise information for restoring might be lost.
• While SonicStage Backup Tool is running, the hibernation, standby, or screen saver timer functions of your computer are unavailable.
• Data cannot be backed up while SonicStage is running. Also, be sure to exit all other programs before starting a back up.
• Before starting a back up, be sure to transfer all tracks from devices/media to your computer.
• While backing up, your computer cannot go into hibernation or on standby. Doing so may cause data loss, and the backup process may not function properly.
• WMA format files downloaded from a music service site via the Internet or converted to OpenMG format can be backed up and restored by SonicStage Backup Tool, but the copyright protection data that is attached to the files and stored on your computer will not be backed up and so cannot be restored. Therefore, re-obtain the copyright protection data by downloading it from a music service site via the Internet after performing a system recovery or restoring the data to another computer.
• Where can I get SonicStage?
Where can I get SonicStage?



Question

Where can I get SonicStage?

Answer

SonicStage® is included in your purchase of Sony ATRAC-compatible devices. To downloaded the latest version of SonicStage™ for free, click the country in which you purchase your unit:

United States
Canada

• How do I burn an audio CD?
How do I burn an audio CD?

Question
How do I burn an audio CD?
Answer
To burn a CD in CDDA/Redbook (CD Digital Audio) format:
1. Insert a CD-R or CD-RW blank disc into your CD burner
2. Click the Transfer tab in SonicStage





3. Select "Create an Audio CD"
4. Choose which tracks/albums you want to burn and click the right arrow (Hint: Select multiple tracks by holding down the CTRL button on your keyboard and clicking on each track album you would like to burn)





5. Click the Record button



• How do I Authorize my Network Walkman?
How do I burn an audio CD?



Question

How do I Authorize my Network Walkman?

Answer

To transfer Connect Music content to your device you must authorize (register) the device with your account:

1. Login to your account for the Connect Music Store.
2. Connect your device to the PC using a USB A - mini B cord
3. Click on the transfer button, and select to your device from the drop down menu.





4. A screen should pop-up asking you to authorize the device. If not, click the Device/Media Info Button on the bottom right side of the screen





5. Select "Yes" to authorize the device.

If the authorize button is grayed out, or if you get an error message when trying to authorize or transfer tracks, you may have music on the device or have authorized the device locally. You must clean/format the device to authorize it with the Connect Music store to transfer Connect music content. To erase the device, and authorize with Connect, do the following:
*Please note the below steps will remove all music from the player

1. Remove the device from the cradle.
2. Press the "menu" button on the device.
3. Down arrow to "format" and select with the Play/stop button.
4. Choose "Initialize Hard Disk" with Play/Stop button.
5. Select "Yes".
6. Select "Yes". (This will erase all music from Device.)

If these steps do not work for your device, please see your User Manual for further instructions.

After the format is complete re-attach device to cradle, and repeat the first section to authorize.

• Omgjbox.exe error caused by the Microsoft Security Hotfix # KB840987
Omgjbox.exe error caused by the Microsoft Security Hotfix # KB840987



Question

How do I fix the Omgjbox.exe error caused by the Microsoft Security Hotfix# KB840987

Answer

Due to a recent Microsoft update, Windows Security Module MS04-032 (KB840987) it is creating an incompatibility with SonicStage® (XP and 2000). To correct this issue for Windows XP and Windows 2000 Please follow the steps below:

1. If the Microsoft "Security Update Program MS04-032 (KB840987)"*** is not currently installed on your computer, please install it to ensure your computer security level. The Security Update can be installed via the Microsoft Windows Updates website.
2. The countermeasure program can be downloaded from the Microsoft’s website at:
   
   For Windows XP Operating Systems* with no Service Pack or with Service Pack 1: click here.
   
   For the Windows 2000 Operating System** with Service Pack 3 or 4: click here.

Important Notes:

*This program is not necessary for computers that have Windows XP Service Pack 2.

**This program is not applicable for computers with Windows 2000 Service Pack 2 or earlier installed.

***If you delete the Security Update Program there is a possibility that problems may occur, including lowered security level and other unexpected anomalies.

Click here for the latest information from Sony Corporation.

• How do I import a music file from my computer into My Library?
How do I import a music file from my computer into My Library?

Question
How do I import a music file from my computer into My Library?
Answer
In SonicStageTM, go to File, click on Import and choose Music File. Then, click on the Look in dropdown and choose the files you wish to import. Once selected, click on Import button.

• Where on my hard drive are the CONNECT Music songs I downloaded?
Where on my hard drive are the CONNECT Music songs I downloaded?

Question
Where on my hard drive are the CONNECT Music songs stored that I downloaded?
Answer
Songs you download from the CONNECT Music are placed in the default folder you chose when you set up the CONNECT Music.
To find this view or change this location after SonicStage is installed please do the following:
1. In SonicStage go to Tools>Options
2. In the Options window click on "Location to save imported files"





To verify the location of a file in My Library:
1. Right-click the Track title and choose Properties
2. Select the File Info tab and note the file location in the Location box.
• Why won't some of my music transfer to my Sony portable device?
Why won't some of my music transfer to my Sony portable device?



Question

Why won't some of my music transfer to my Sony portable device?

Answer

If you used the auto import function of SonicStage CP 4.0 it may have included some music files that cannot be accessed because it is protected content from another provider. Files downloaded from other services are usually not playable in SonicStage and must be accessed in the software they were obtained with.

This is due to they way CONNECT and other music download services handle their copyright protection.

To check if a track has copyright protection; right mouse click on the track and choose "Properties":







In Track Properties, click on the "File Info" tab and check the "Copy protection" field. Some WMA and AAC files may have copy protection "Available". These types of files will not play, burn or transfer in SonicStage. Files with the format "OpenMG Audio (ATRAC 3)" should work okay. If you are having problems with any music purchased by CONNECT, please contact us for further assistance.







Note: You can remove the track from your library by right clicking on the track with your mouse and choosing Delete. Also you can select not to run the auto import during setup and add your non atrac3 music manually. In SonicStage click on the File drop-down menu and choose Import and then Music File.







Here you can choose the folder(s) and or file(s) to import into your library.

• I am getting a database error when opening the CONNECT Player. What should I do?
I am getting a database error when opening the CONNECT Player. What should I do?



Question

I am getting a database error when opening the CONNECT Player. What should I do?

Answer

If you are running Windows XP SP2:

1. Locate the file mdac.inf file in C:\Windows\inf
Note: Your Windows directory could be named differently, e.g. WinXP.
2. Right click the mdac.inf and choose "Install".
3. When prompted for a location, point to C:\windows\servicepackfiles\i386.
4. When prompted, have Handler.reg point to C:\Program files\Common files\System\msadc If that directory is not available, please insert your windows XP CD. ( If your system does not come with a Windows XP CD please contact the Manufacturer of the PC to either obtain this CD or get the correct Directory of where the Windows XP CD files are stored)
5. Once complete, please reboot your PC.

If you are running Windows XP SP1, Windows 2000 SP4, Windows ME or Windows 98 SE:

Download and install the MDAC 2.8 update from Microsoft.

If you still have problems, please also try updating Jet 4.0 from Microsoft.

If none of the above steps solve your issue please contact us.

• I am unable to install the SonicStage 4.x software.
I am unable to install the SonicStage 4.x software.



Question

I am unable to install the SonicStage 4.x software.

Answer

Follow this procedure to troubleshoot if unable to install the SonicStage software.

IMPORTANT: The installation must be performed while logged in as Administrator or to an account with Administrator rights when using the Microsoft® Windows® 2000 professional or XP operating system. Verify that the computer meets the system requirements to run the SonicStage software. Close all programs before starting the installation process.

NOTE: Temporarily disable any antivirus software that may be running before starting the installation process. In some instances, the installation appears to have stopped. This can happen if an installation dialogue box gets hidden behind the install window. Press and hold the ALT key and then press the TAB key until the dialogue box appears and then continue with the installation. Depending on the computer and the CD drive capabilities, the installation may take more than 30 minutes.

• How do I uninstall and reinstall SonicStage when an uninstall fails?
How do I uninstall and reinstall SonicStage when an uninstall fails?



Question

How do I uninstall and reinstall SonicStage when an uninstall fails?

Answer

To uninstall SonicStage, you will need to follow these steps:

Make sure you have Backed up your Library before performing the below steps.

1. Go to Control Panel (Start>Settings>Control Panels on some computers).
2. Open Add/Remove Programs, and find "SonicStage" in the list of installed applications.
3. When you find it, click Change/Remove next to its name.
4. When this has completed, return to the Add/Remove Programs window.
5. Find "OpenMG Secure Module" and click the Change/Remove button next to its name.
6. When this finishes uninstalling, you will be required to restart your computer.

If either of these items are not listed, please move to the next step.

Once rebooted Open My Computer and delete the following folders:

• Delete C:\Program Files\Sony\SonicStage
• Delete C:\Program Files\Common Files\Sony Shared\OpenMG

After these folders are removed, go to: Start>Programs>Accessories>System Tools>Disk Cleanup.

Check "Temporary files" and click OK.

diskcleanup





After this is complete you will need to re-install SonicStage. To do this, downloaded the latest version of SonicStage™ for free, click the country in which you purchase your unit:

United States
Canada

• Why don't I see the files I downloaded when I do a search on my computer?
Why don't I see the files I downloaded when I do a search on my computer?

Question
Why don't I see the files I downloaded when I do a search on my computer?
Answer
By default, the music files you download from ConnectTM are stored in the following folder:
C:\Documents and Settings\All Users\Application Data\Sony Corporation\SonicStage\Contents\.
To confirm or change the location; in Sonic Stage, choose Tools then Option and click on "Location to save imported files".

• How do I contact Technical Support for my Sony Devices?
How do I contact Technical Support for my Sony Devices?



Question

How do I contact Technical Support for my Sony Devices?

Answer

The Connect support team provides troubleshooting and customer assistance related to the Connect online music service only. If you are having trouble transferring music to your device or having SonicStage recognize it, we can help.

To contact Sony for assistance with one of our Computing or Portable Audio/Video products, please visit our support directory. On this page, you will find links to all of Sony's various support web sites, their email contacts and telephone numbers.

Note: If you need assistance with a Sony product purchased outside of the United States, please visit our Global Support web site.

• Where do I find the amount of CD burns remaining?
Where do I find the amount of CD burns remaining?



Question

Where do I find the amount of CD burns remaining?

Answer

To verify how many burns and transfers you have remaining:

1. Go into My Library





2. Right-click on the track





3. Select "Properties"
4. Click on the "Rights Info" tab. The information is displayed there.






Please Note: Using SonicStage® 2.1.01 or earlier, the burn counts are associated to a specific song. From October 3, 2004 forward, when using SonicStage® Version 2.2 or higher, the burn rights have been changed to 'Playlist' burn counts. To determine your SonicStage® version, click on: Help -> About SonicStage.

• How do I restore data using the SonicStage Backup Tool?
How do I restore data using the SonicStage Backup Tool?

Question
How do I restore data using the SonicStage Backup Tool?
Answer
1. Run SonicStage Backup Tool.





2. Select Restore my saved data to my computer.





3. Click the Next button.
4. The Start Restore window will open, click the Next button.
5. In the Specify Backup Data window, browse to the location of the backup folder. Click the Next button.





6. The Confirm Backup Data window will open, click the Next button.





7. In the Specify the restore location window, choose "restore to the backup source folders." Click the Next button.





8. The Database authentication window will open to make sure you have a proper internet connection. Click the Next button.





9. In the Perform the restore window, click the Start button.





10. The Saved data is restored window will appear, click the Close button.
• Error message: 'download error during the downloading of the add on module.'
Error message: 'download error during the downloading of the add on module.'

Question
I receive the message, "download error during the downloading of the add on module."
Answer
In your browser, go to: Tools -> Internet Options and
1. Delete your temporary internet files and cookie.
2. Set your security and privacy settings to low, under those tabs.





Also, make sure to temporally disable all:
1. Pop-up blockers
2. Download accelerators
3. Firewalls
4. Anti-virus software
5. Any other programs that are running
• If I convert the format of a file, is the original deleted?
If I convert the format of a file, is the original deleted?



Question

If I convert the format of a file, is the original deleted?

Answer

When you convert an MP3, WAV or WMA file, a copy is made in the ATRAC format you are converting to and the original is left in it's original form and location.

• My personal device is connected but I do not see my audio files in My Library?
My personal device is connected but I do not see my audio files in My Library?



Question

My personal device is connected but I do not see my audio files in My Library?

Answer

Your personal device can receive audio files from your PC. However, your PC cannot receive audio files from your personal device.

• What does Rights Info mean?
What does Rights Info mean?



Question

What does Rights Info mean?

Answer

"Rights Info" under the Track Properties tab contains information on the remaining number of times allowed for playback, transfer, burn, etc. To view the Rights Info for a song, right click on the title of the song in My Library, select Properties and then choose the Rights Info tab.

• I am receiving a Visual C++ Runtime Library error
I am receiving a Visual C++ Runtime Library error



Question

I am receiving a Visual C++ Runtime Library error

Answer

The Visual C++ Runtime Library may be generated by a conflict with the Efax® and/or the J2 communications® software. If you are running this software, please disable it from the task tray or follow the below steps before using SonicStage and the Connect Music Store to avoid this error:

1. Exit any eFax® or J2 communications® software.
2. Press CTRL+ALT+DELETE and choose Task Manager.
3. Or Right-Mouse click on the Taskbar and select Task Manager.
4. Choose the Processes tab.
5. Find and click on the process called J2GDllCmd.exe. (If you find any other file beginning with J2 repeat steps 6-8).
6. Right-Mouse click on it.
7. Select End Process Tree.
8. Select Yes.

To use the Efax® software again you must reboot the PC.

• Can SonicStage search my PC for music files to import into my library?
Can SonicStage search my PC for music files to import into my library?



Question

How do I search my computer for music files to import into my library in SonicStage?

Answer

In SonciStage, from the File dropdown menu choose "import" and then "Scan Folder". This will allow you to search your computer for music files to import into your library. Click settings to specify folders and file types.

Note that any copy protected files that are imported may not play, burn or transfer depending on their associated DRM restrictions.

• Contact information for other Sony divisions.
Contact information for other Sony divisions.



Question

Who do I contact about my Sony consumer electronics, Playstation, VAIO, etc?

Answer

We provide troubleshooting and customer assistance for the SonicStage software and Connect online music service only. To contact Sony for assistance with one of our Computing or Consumer Electronic products, please visit the "Contact Sony" directory page below. On this page, you will find links to all of Sony's various support websites, their email contacts and telephone numbers.

Sony Support

TIP: The link above contains all our consumer product categories. Be sure to scroll down the page to see all your contact options.

TIP: If you need assistance with a Sony product purchased outside of the United States, please visit our Global Support website at: www.sony.net

• Want more information about your new eBooks product and service?
Want more information about your new eBooks product and service?



Question

How can I get more information about your new eBooks product and service?

Answer

Thank you for your interest in the new eBook reader from Sony.

The Sony Reader will be in Sony’s BBeB format; however, the Reader will support PDF, TXT, RTF, MP3 and JPG as native formats with no conversions needed. The Sony Reader software will also be able to convert Microsoft© Word documents into RTF files to be read.

Connect will also be providing over 10,000 fiction and non-fiction titles from the most popular major and independent publishers in addition to free custom RSS Feeds.

For more details and full specifications on the Sony Reader, please visit Sony Style or the CONNECT eBook Store .

• "I received the error message: 'You are currently not connected to the Internet.' What do I do? "
"I received the error message: 'You are currently not connected to the Internet.' What do I do? "



Question

I received the error message: 'You are currently not connected to the Internet.' What do I do?

Answer

Full operation and access to CONNECT eBooks may be inhibited if a firewall or proxy is being used. It may be necessary to temporally disable or adjust the firewall or proxy settings to correctly access CONNECT eBooks.

To troubleshoot this issue, follow the steps below:

1. Ensure the computer being used to access CONNECT eBooks meets all the system requirements.
2. Clear the existing web browser cache
3. Ensure that the correct username and password have been entered.

Note: Both the username and password are case sensitive. If the username or password have been forgotten or lost, they can be reset via CONNECT eBooks by clicking on Account, and then Change Password located under the User Information section.

Please contact Customer Support if the above steps do not help resolve your issue.

• How do I burn a CD in ATRAC format?
How do I burn a CD in ATRAC format?

Question
How do I burn a CD in ATRAC format?
Answer
To burn a CD in the ATRAC format:
1. Insert a CD-R or CD-RW blank disc into your CD burner
2. Click the Transfer tab in SonicStage





3. Select Create an ATRAC CD
4. Select which tracks/albums you want to burn and click the right arrow (Hint: Select multiple tracks by holding down the CTRL button on your keyboard and clicking on each track album you would like to burn)





5. Click the Record button



• How do I convert my existing Audio CD to ATRAC format?
How do I convert my existing Audio CD to ATRAC format?



Question

How do I convert my existing Audio CD to ATRAC format?

Answer

Follow these steps to convert your Audio CD to ATRAC.

• Insert the Audio CD into your CD drive.
• Open the SonicStage® application.
• Select the tab.
• Select Record a CD from the pull down menu.





• Click the Format/Bit button and designate a format for recording.

Note: higher bit rates have higher quality sound, and larger file sizes.

• Unable to record an audio CD in the SonicStage 4.x software.
Unable to record an audio CD in the SonicStage 4.x software.



Question

Unable to record an audio CD in the SonicStage 4.x software.

Answer

If unable to record an audio CD in the SonicStage 4.x software, it may first be necessary to manually run the Test CD Drive Utility.

• "Cannot transfer copyright protected tracks from this computer because the ATRAC Audio Device contains tracks from another computer."
"Cannot transfer copyright protected tracks from this computer because the ATRAC Audio Device contains tracks from another computer."



Question

When I connect the player to SonicStage, a dialog shows a message as "Cannot transfer copyright protected tracks from this computer because the ATRAC Audio Device contains tracks from another computer."

Answer

When the player is connected to SonicStage, SonicStage can display the following dialog:







In this case, please click OK, and then choose the Controls menu, Device/Media and Delete All Tracks of SonicStage to delete all tracks in the player.

NOTE: If you want to keep pre-installed tracks or Playlists, transfer the pre-installed tracks or Playlists to My Library, and then delete all of tracks by performing the following the steps:

1. Choose ATRAC Audio Device from Transfer button.
2. In Device/Media Panel, choose Albums (by artist), and then choose all tracks.
3. Click (Transfer to My Library) button.
4. In Device/Media Panel, choose Playlist, and then choose All Playlists.
5. Click (Transfer to My Library) button.
6. Choose Controls menu-Device/Media Delete All Tracks, and then follow the confirmation message to delete all tracks.

Note: To transfer the Playlists to My Library, tracks listed in the Playlist must exist in My Library.

Please contact us if you need any additional assistance.

• I am having trouble transferring ATRAC format files to my player.
I am having trouble transferring ATRAC format files to my player.



Question

I am having trouble transferring ATRAC format files to my player.

Answer

If you receive the following message when you connect your player to SonicStage, you will have problems attempting to transfer copyright protected ATRAC format files:







In this case, please click OK, and then choose the Controls menu, Device/Media and Delete All Tracks of SonicStage to delete all tracks in the player.

NOTE: If you want to keep pre-installed tracks or Playlists, transfer the pre-installed tracks or Playlists to My Library, and then delete all of tracks by performing the following the steps:

1. Choose ATRAC Audio Device from Transfer button.
2. In Device/Media Panel, choose Albums (by artist), and then choose all tracks.
3. Click (Transfer to My Library) button.
4. In Device/Media Panel, choose Playlist, and then choose All Playlists.
5. Click (Transfer to My Library) button.
6. Choose Controls menu-Device/Media Delete All Tracks, and then follow the confirmation message to delete all tracks.

Note: To transfer the Playlists to My Library, tracks listed in the Playlist must exist in My Library.

Please contact us if you need any additional assistance.

• What happens to my personal information once your service closes?
What happens to my personal information once your service closes?



Question

What happens to my personal information once your service closes?

Answer

Until the date the CONNECT Music Service closes, Sony Connect will continue to collect, manage and use personal information as stated in either the US CONNECT Music privacy policy or the Canada CONNECT Music privacy policy.

After the CONNECT Music Service closes, we will continue to manage and use the personal information we collected through the service in accordance with our CONNECT Music privacy policy. Your personal information will not be used or shared in any manner not authorized by our policy, unless you expressly consent otherwise, even after the close of the CONNECT Music Service.

Please note that any credit or debit card number you provide through the service is maintained only for a limited period of time. If you would like for us to delete any of your personal information, you may make such a request by contacting customer support.

• How can I move my SonicStage library from my current PC to my new one?
How can I move my SonicStage library from my current PC to my new one?



Question

How can I move my SonicStage library from my current PC to my new one?

Answer

First, you will need to backup your Library on your current PC. You can save (back up) all the data managed by SonicStage as follows

1. Click the Windows Start button, and point to "All Programs." Point to the "SonicStage" folder, and click "SonicStage Backup Tool."




Hint
• If you are using an operating system other than Windows XP, click the Windows Start button and point to "Programs." Point to the "SonicStage" folder, and click "SonicStage Backup Tool."
• Selecting "Backup My Library" from the "Tools" menu can also start SonicStage Backup Tool. In this case, a confirmation dialog box appears. Click "OK" to exit SonicStage and start SonicStage Backup Tool
2. Make sure that "Back up my data" is selected, and click "Next."





3. The "Step 1. Start the backup process screen appears. Click "Next"





4. The "Step 2. Specify the backup destination" screen appears and the amount of disk space needed for backup is shown.




Hint
• Based on the amount of disk space needed, choose your backup destination. If selecting a network source, make sure the new PC has access to this directory as well. Click "Browse" to specify the drive and/or folder to save the backup data to.
• You can also choose "Removable media," and select the destination location for backup data.


Note

When backing up SonicStage data to a removable media, note the following

• Use a Sony VAIO series computer with SonicStage Backup Tool pre-installed. Otherwise, you will require a program that can write to CD-R/CD-RW, DVD+RW, or DVD-R/DVD-RW discs using the "packet-writing" method.
• Be sure the media you intend to use is supported by your drive.
• You cannot add data to a DVD+R/DVD+RW or DVD-R/DVD-RW disc that has already been used to back up SonicStage data.
5. Specify the backup destination and then click "Next."


Note

If the actual files managed by the database cannot be found, such as when they have been moved or deleted using Windows Explorer, a list of such files appears like this:







Any files that appear in the list cannot be backed up, but all other files can be backed up as usual. In addition, if files are stored on a device such as an external hard drive, confirm that the drive is connected and that its drive letter has not changed since the files were registered.

You may also have files that are not OpenMG and you will see a pop-up such as this:






6. Choose the option you prefer to proceed with the backup. The "Step 3. Specify a backup folder name" screen appears. Enter the name of the folder to be backed up and click "Next."





7. The "Step 4. Perform the backup operation screen" appears. Click "Start."






A progress bar with display showing estimated time to complete the process






8. When the backup has completed, the "Backup is completed" message box appears.Click "OK"




Hint
• To verify that the data is saved in step 5, check "Verify backup." This process requires additional time.
• When backing up data to removable media, if the amount of space required for the backup exceeds the amount of space on the disc, a message appears prompting you to insert another disc.
• A backup folder is created with a default name, such as "MyBackup 1" assigned according to this formula:
• Name of folder + media number
Note

SonicStage Backup Tool treats each track to be saved as one unit, so the size of any one track has to be smaller than the size of the media you use. If the capacity of the media is too small, use a media with a larger capacity, or back the track up onto the hard disk of your computer.

• You can check the size of music files in the "Track Properties" dialog box of SonicStage.
• Do not use Windows Explorer or any other program to move backed up data, otherwise information for restoring might be lost.
• While SonicStage Backup Tool is running, the hibernation, standby, or screen saver timer functions of your computer are unavailable.
• Data cannot be backed up while SonicStage is running. Also, be sure to exit all other programs before starting a back up.
• Before starting a back up, be sure to transfer all tracks from devices/media to your computer.
• While backing up, your computer cannot go into hibernation or on standby. Doing so may cause data loss, and the backup process may not function properly.
• WMA format files downloaded from a music service site via the Internet or converted to Click Here format can be backed up and restored by SonicStage Backup Tool, but the copyright protection data that is attached to the files and stored on your computer will not be backed up and so cannot be restored. Therefore, re-obtain the copyright protection data by downloading it from a music service site via the Internet after performing a system recovery or restoring the data to another computer.

After the backup is complete, you will need to restore the Library to the new PC. First, install SonicStage on the new PC, if you have not already, and login to your account to authorize the new PC. Note that you are limited to 5 PCs per account. If you hit this limit, you will need to de-authorize a PC before you can add a new one.

Now, you can restore all the data managed by SonicStage to a location on your computer.

Note
• Before restoring any data, your computer must be connected to the Internet. SonicStage Backup Tool authenticates all data via the Internet.
• Data cannot be restored while SonicStage is running. Be sure to exit SonicStage and all other programs before restoring data.
• Do not use Windows Explorer or any other program to move data in backed up folders, otherwise information for restoring might be lost.

1. Click the Windows Start button, and point to "All Programs." Point to the "SonicStage" folder, and click "SonicStage Backup Tool." SonicStage Backup Tool starts.




Hint
• Depending on the version or settings of the Windows operating system, the method of starting the software as mentioned above may be different.
• Selecting "Backup My Library" from the "Tools" menu can also start SonicStage Backup Tool. In this case, a confirmation dialog box appears. Click "OK" to exit SonicStage and start SonicStage Backup Tool.
• Before restoring your library using the Backup Tool, make sure you de-authorize your PC from the Connect Music store or you see the following message:





2. Make sure that "Restore my saved data to my computer" is selected, and click "Next."The "Step 1. Start the restore process" screen appears:





3. Click "Next."The "Step 2. Specify the backup data location" screen appears. Click "Browse" to select the data to be restored, and then click "Next."
4. The "Step 3. Confirm the backup data" screen appears:




Hint
• If you restore saved data from a removable media, be sure to insert the media before selecting the folder.
• If you select more than one backed up file to restore, a dialog box appears. Select the backed up data you want to restore.
5. Check the data you want to restore, and click "Next."The "Step 4. Specify the restore location" screen appears. Choose the destination where you want to restore the data.




Hint
• To restore the data to a new location, select "Specify a different folder" and click "Browse" to specify the folder.
6. Select the desired folder, and click "Next."When the "Step 5. Database authentication" screen appears, click "Next."

A dialog box shows the status of the authentication performed via the Internet:






7. After authentication has completed, the "Step 6. Perform the restore operation" screen appears. Click "Start." Restoring begins and a status bar displays the progress.





8. When restore has completed, the "The restore has been completed" message box appearsClick "OK" and the SonicStage Backup Tool closes.




Note

SonicStage Backup Tool treats each track to be saved as one unit, so the size of any one track has to be smaller than the size of the media you use. If the capacity of the media is too small, use a media with a larger capacity, or back the track up onto the hard disk of your computer.

• When restoring data, the target folder's existing data will be deleted. If the restore process fails or you decide to cancel it, all data will be lost.
• While restoring data, your computer cannot go into Sleep, Standby, or Hibernate mode. Doing so may cause data loss, and the restore process may not function properly.
To cancel data restoration

Click "Cancel" at any step, or while the progress bar is displayed during the restore.

Note

If you cancel restore while the progress bar is displayed, the database is cleared. Note that the original data is deleted and cannot be recovered. If you start restore again from the beginning, an entirely new database is created for the restored data in the target folder.

• I can't find my answer and still need help. How do I contact Customer Support?
I can't find my answer and still need help. How do I contact Customer Support?



Question

I can't find my answer and still need help. How do I contact Customer Support?

Answer

If you still need assistance you can contact us via email. Please include as much detail as possible including any error messages and/or device id's.