Sony makes every effort to ensure that our products not only meet our own strict quality standards, but also support a positive customer experience.

It has come to our attention that a limited number of NWZ-W202 headphone-style Walkman players may experience performance issues following exposure to sweat due to sports or outdoor use.

We take all customer feedback seriously. While the device is not designed to be splash proof or water resistant, we have implemented additional safeguards to reduce the effect of sweat on the players.

We have determined that this only occurs in a limited number of NWZ-W202 players. If you have an NWZ-W202 Walkman player, and feel that your device has been affected by this issue, please see the Resolution section below.

Affected Models

NWZ-W202BLK (black) and NWZ-W202PNK (pink) Headphone-style Walkman Players.

Resolution

We have determined that this issue only occurs in a limited number of NWZ-W202 players within a certain serial number range. Until June 30, 2011, if the service center confirms that the unit is experiencing symptoms related to this issue, Sony will replace, free of charge, the affected Walkman player within the applicable serial number range.

If you have any questions or require assistance, please call Sony Support at 888-868-7393.