Thank you for your support and patronage of Sony® products.

It has come to our attention that a limited number of Walkman® MP3 Players may exhibit some of the following sound issues:

• Low sound, intermittent sound, or no sound through the headphones.
• Sound on only one side of the headphones.
• Static or noise through the headphones.

We have determined that this only occurs in a limited number of devices, where the headphone plug is subjected to frequent movement. This movement may cause an FPC (flexible printed circuit) within the player to fail under certain circumstances.

Affected Models

NW-S703F and NW-S705F Walkman MP3 Players.

Resolution

Sony will repair, free of charge, affected Walkman Players exhibiting any of the above-mentioned symptoms where it is caused by failure of the FPC. Sony will also cover the cost of shipping and handling from and to addresses within the United States and US Territories for service to correct this issue.

All the terms of your Sony Limited Warranty continue to apply.

If you paid for an out of warranty repair for this issue, you can apply for reimbursement. Please check back for instructions on how to do this.

Troubleshooting Sound Issues Through the Headphones

Please follow the steps below to determine if the sound issues may be resolved without service.

1. Verify that the headphones are firmly plugged into the headphone jack on the player.
2. If the headphones have a volume control, set the volume on the player to a high level and use the volume control on the headphones to adjust the volume to the desired listening level.
3. Connect the headphones to a different music device.
   NOTE: If the issue persists when the headphones are connected to another device, the issue is with the headphones and not with the Walkman MP3 player.
4. If an extension cable is being used to connect the headphones, disconnect the extension cable and then connect the headphones directly to the player.
   NOTE: If this resolves the issue, the issue is with the extension cable and not with the Walkman MP3 player.
5. Connect a different set of headphones to the player.
   NOTE: If the issue persists with a different set of headphones, please continue to the next section to arrange for service.

How to Obtain Service

Please verify that your model number is NW-S705F and then click the "Create Service Order" button.

You will receive a prepaid shipping label to send your MP3 Walkman player to Sony for service.

If you have any questions, or require assistance, please call Sony Support at 1-800-222-7669 (SONY).