October 18, 2013
Dear Valued Sony Customer,
Sony strives to design high quality products, and we are committed to providing a positive customer experience.
A Sony network outage caused the Internet Services of certain Blu-ray & DVD Player, Home Theater System, and A/V Receiver models to be temporarily disabled. This outage was caused by an internal server error, which has now been fixed. Sony will address any future issues as quickly as possible.
Your satisfaction is important to us. We appreciate your patience, and apologize for any inconvenience this may have caused.