PlayMemories™ Camera Apps Support






What is "Sony Entertainment Network"?

It is Sony's entertainment service platform which lets you enjoy your favorite music, videos, or games on various devices anytime, anywhere with a single account.

How do I change the registered credit card?

Sign in PlayMemories Camera Apps:

  1. Click the Sign-in ID, or sign in the account management page of SEN.
  2. Select Account.
  3. Select Billing Information.
  4. Update the credit card information.

How to delete the registered credit card.

Sign in PlayMemories Camera Apps:

  1. Click the Sign-in ID, or sign in the account management page of SEN.
  2. Select Account
  3. Select Billing Information
  4. Delete the desired credit card information.

I forgot the account name (or password) of Sony Entertainment Network (SEN). How can I use the account?

The account name of SEN is your e-mail address.

If you forgot the password, click Forgot Your Password? on the sign-in screen of SEN to change your password.

Why is the registration to Sony Entertainment Network (SEN) required to purchase camera applications?

We adopted Sony Entertainment Network (SEN) account as a common account for customers to use Sony's network services more conveniently. You can use other content service, such as music, movies, and games, with a single SEN account.

I already have a Sony Entertainment Network (SEN) account to use other services. Can I use that account for PlayMemories Camera Apps?

Yes, you can.

Is the creation of a Sony Entertainment Network (SEN) account free of charge?

Yes, you can create the account for free.

I changed my e-mail address, so I want to change the account name. How should I do it?

Sign in PlayMemories Camera Apps:

  1. Click the Sign-in ID, or sign in the account management page of SEN.
  2. Select Account
  3. Select Account Details
  4. Update to the desired the e-mail address.

Do I need an account to check the application lineup?

No. You can see the application lineup page of the PlayMemories Camera Apps website without an account.

Can I purchase applications with a sub account?

You can purchase applications with a sub account if you charge the wallet on your master account and set the monthly spending limit for the sub account.

Sign in PlayMemories Camera Apps:

  1. Click the Sign-in ID, or sign in the account management page of SEN.
  2. Select Account
  3. Select Account Details
  4. Update the settings.

What payment options are available?

To purchase applications, you need to charge the online wallet linked with your Sony Entertainment Network (SEN) account, and then pay from the wallet.

If your credit card information is registered in your account, the application fee is automatically charged and paid when you purchase the application. If your credit card information is not registered, you can charge your wallet with PlayStation Network Card / Ticket.

How to charge the wallet.

Sign in PlayMemories Camera Apps:

  1. Click the Sign-in ID, or sign in the account management page of SEN.
  2. Select Account
  3. Select Wallet

If your credit card information is registered in your account, the application fee is automatically charged and paid when you purchase the application. If your credit card information is not registered, you can charge your wallet with PlayStation Network Card / Ticket.

Can I want to return the purchased application and get a refund.

We do not accept return of applications nor offer a refund for them. Please carefully check the description and end user's license agreement of the application before you purchase it.

Can I purchase applications even if I do not have a computer?

You can purchase applications by connecting the supported camera to Wi-Fi.However, you cannot create an account with the camera. To create an account, you can use devices such as PS3 or Sony Tablet, as well as a computer.

For details, please refer to the following web page for more information.

Can I use PlayStation Network Card / Ticket to purchase applications?

Yes, you can.

Sign in PlayMemories Camera Apps:

  1. Click the Sign-in ID, or sign in the account management page of SEN.
  2. Select Account
  3. Select Redeem Prepaid card
  4. Enter the code of PlayStation Network Card / Ticket.

You can charge the wallet and purchase applications.

When can I start using the purchased application?

You can use it as soon as you install it in the supported camera..

Is there a trial period for the applications on sale?

A trial period is not provided. Please carefully read the description of the application before you purchase it.

I do not have a network environment, but I want to purchase applications. What should I do?

To purchase and download applications provided by PlayMemories Camera Apps, you need to have a network environment where you can connect to the Internet.

Where can I purchase a camera that supports applications sold in PlayMemories Camera Apps?

You can purchase it in Sony stores or major electronics retail stores. For the supported models, please check Get started on the top page of the PlayMemories Camera Apps website.

Can I purchase applications with a smart phone or tablet?

You cannot purchase applications from devices other than a computer or camera, or on unsupported environment. For the supported environment, please check Supported Environment on the top page of the PlayMemories Camera Apps website.

Can I purchase applications with a Mac?

Yes, you can. For the supported model and environment, please check Supported Environment on the top page of the PlayMemories Camera Apps website.

Can I purchase applications directly with the camera using public Wi-Fi environment?

Yes, you can. For how to connect to public Wi-Fi environment, please check the information from the public Wi-Fi service provider.

Can I purchase applications even if I do not have a camera?

To purchase applications, you need to have a camera with the PlayMemories Camera Apps service supported. For the supported models, please check Get started on the top page of the PlayMemories Camera Apps website.

Can I install applications to any digital cameras?

Applications can be installed only in cameras with the PlayMemories Camera Apps service supported. For the supported models, please check Get started on the top page of the PlayMemories Camera Apps website.

Can I download the purchased application repeatedly?

The number of devices where the application can be downloaded is specified in each application. You can download the purchased application repeatedly as long as the service/application is available to the same camera. However, you may need to purchase the application again if you reset the camera by executing a Factory Reset, or if you registered an account different from the one you used to purchase it.

I cannot install the purchased application. What should I do?

Download it again and install. If the problem persists, please contact us.

How can I create a backup of the application installed in the camera.

Camera applications cannot be saved in a computer or external memory as a backup. If the purchased application is accidentally deleted from the camera, you can download it again as long as the service/application is available.

I have accidentally deleted the purchased application. What should I do to download and install it again?

The purchased application can be downloaded again even if it is deleted as long as the service/application is available.

  1. Connect the camera to the computer, or access the PlayMemories Camera Apps website directly from the camera via Wi-Fi.
  2. Select the application you deleted.
  3. Select the Install button to download and install it again.

How can I check if the installation of the application is completed?

Check the Application menu on the camera. If the purchased application is added, the installation is completed.

Where can I find the manual of the application?

You can check the manual on the detailed description page of each application in the PlayMemories Camera Apps website.

Please tell me how to check the available capacity of the memory where applications are installed.

You can check it from the menu of the camera under Application Management then select Manage and Remove. Alternatively, access the PlayMemories Camera Apps website from the computer, connect the camera via USB, and select the [Connect your camera] button to check the capacity.

I have multiple units of the same camera. How can I purchase the application to install it in all the units?

With one purchase, you can install the application in up to 10 units* of the supported camera. To install in more than 10 units, finish installing in 10 units first, and then purchase the same application again.

* The number of cameras, into which the application can be installed with one purchase, may be different depending on applications.

I got the supported camera from my friend. Can I use the application purchased by my friend?

Applications can be used only by those who purchased them. Applications are not transferable. If you got the camera from others, execute a Factory Reset.

Can I transfer the purchased application to others?

Applications can be used only by those who purchased them. Applications are not transferable. If you give your camera to others, we recommend resetting the camera by executing a Factory Reset from the Setup menu on the camera to delete your account information and applications.