Blu-ray Disc™ Player Firmware Upgrade 

What Does This Do?
This utility upgrades the Blu-ray Disc player firmware to version 026 and provides the following benefits:

Improvements over firmware version 024:

  • Improves disc playability

Benefits provided by previous upgrades and included in version 026:

  • Improves BD-ROM playability
  • Improves compatibility to enhance interactivity with some BD-ROMs
  • Adds slow and freeze frame functions during Blu-ray Disc and DVD playback
  • Improved BD-Live performance to enhance interactivity
  • Adds BD-Live functionality
    • BD-Live allows you to enjoy additional content and services while playing a BD-Live capable disc.
    • For optimal performance, we recommend that you use a Broadband Internet connection to access BD-Live content and services.
    • BD-Live content and services require external USB flash memory (sold separately) for local storage.
  • Improved sensitivity to the Remote Commander® signal while the player is in stand-by mode
Applicable Products and Operating Systems (see full list...)
Model:
BDP-S350
Operating System:
IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

Table of Contents 
Check the Current Firmware Version 
  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
  2. Power on the Blu-ray Disc player.
  3. If the player starts to play a disc, press the "STOP" button and wait until the xross media bar™ menu is displayed on the television before proceeding.
  4. Use the arrow keys on the remote control to select "Setup" "System Settings", and then press the ENTER button.
  5. Use the arrow keys to select "System Information", and then press the ENTER button.
  6. The firmware version currently installed on the Blu-ray Disc player will be listed on the television screen.
    Firmware Version
    If the last three digits of the version number are 026 or higher, it is not necessary to install this firmware upgrade.
How To Get the Firmware Upgrade 

There are three ways to obtain the Blu-ray Disc player firmware upgrade:

  • Network Upgrade:
    • The Network Upgrade operation is straightforward, so it is highly recommended that you use the Network Upgrade method.
    • You will need to connect the Blu-ray Disc player to your Internet source using an Ethernet cable.
    • Please see the Network Upgrade Instructions section below, for more information.
  • Create an Upgrade Disc:
    • If you cannot connect the Blu-ray Disc player to your Internet source, please use the disc upgrade method.
    • Please click the Download Now link at the top or bottom of this page to download the firmware upgrade.
    • Please see the Download the Firmware and Create an Upgrade Disc section below, for more information.
    • A drive with CD disc burning capability, and a new blank CD-R disc are required to create the upgrade disc.
  • Request an Upgrade Disc
    • If you cannot connect the Blu-ray Disc player to your Internet source, please use the disc upgrade method.
    • If you cannot create an update disc on your computer, you can order one from Sony. If your Blu-ray Disc player is out of warranty, there will be a shipping and handling fee of $6.50. Click here if you would like to order an update disc.
    • After you receive the disc, please see the Disc Upgrade Instructions section below, for more information.

If you have questions or require assistance, please contact Sony Support at 1-866-909-SONY (7669).

Network Upgrade Instructions 

The Network Upgrade operation is straightforward, so it is highly recommended that you use the Network Upgrade method to upgrade the Blu-ray Disc player firmware.


  • Important Notes

    • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc player.
    • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • WARNING!! Do not power off the Blu-ray Disc player or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • In order to use this upgrade method it is necessary to have the player correctly connected to an active Internet connection.
      Note: If you cannot connect the player to your Internet source, please see the How To Get the Firmware Upgrade section above for information about firmware upgrade disc options.
    • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
    • It is highly recommended that you print out these instructions for use as a reference during the installation process.

  • Network Upgrade Instructions

    WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.

    Note: The firmware upgrade process usually takes about 15 to 30 minutes, depending on system configuration and network connection.

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
    2. Connect the "LAN(100)" terminal on the player to your Internet source using an Ethernet cable.
    3. Power on the Blu-ray Disc player.
    4. If there is a disc in the player, please remove the disc.
    5. At the xross media bar™ menu, use the arrow keys on the remote control to select "Setup" - "Network Update" and then press the ENTER button.
    6. The message "Perform version update?" is displayed on the television.
    7. Select "OK" and then press the ENTER button.
    8. The download process starts and the download screen is displayed on the television.
    9. During the download the message "DL */9" is displayed on the television and on the player front display.
      Note: The "*" changes to "0" through "9," indicating the download progress.
    10. After the download is complete, the upgrade starts and "VUP" appears on the player front panel display.
    11. While the upgrade is installed the message "VUP */9" is displayed on the player front display.
      Note: The "*" changes to "0" through "9," indicating the upgrade progress.
    12. The firmware upgrade is complete when "FINISH" appears on the player front panel display.
      WARNING!! Do not operate or power off the player until this message is displayed. Doing so may cause the Blu-ray Disc player to be unresponsive or to require repair.
    13. The Blu-ray Disc player will automatically power off.
    14. Power on the Blu-ray Disc player
    15. Check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last three digits of the version number are 026, the firmware upgrade was successful.

    If you have questions or require assistance, please contact Sony Support at 1-866-909-SONY (7669).


  • Network Upgrade FAQ

    Q: "SYS ERR" or "VUP NG" is displayed on the player front panel display. A: Please perform the following procedure:
    1. Push and hold the "POWER" button on the player for several seconds until the player powers off.
    2. Power on the Blu-ray Disc player.
    3. Follow the Network Upgrade Instructions again.

    If the issue persists after performing the upgrade again, please contact Sony Support at 1-866-909-SONY (7669).

    Q: When running network upgrade, the television displays the message, "Connection status cannot be confirmed" and you cannot perform the firmware upgrade. A: There may be a problem with the network connection. Verify that the network connection and settings are correct.
    1. Check the Ethernet cable to make sure it is securely connected to the "LAN(100)" terminal on the player and to the Internet source.
    2. Check the Blu-ray Disc player network settings and confirm that the player has its own IP address.
      Note: If you use a proxy server, enter the IP address of the proxy server you use, instead of the proxy host name, in the "Proxy Server" input field.
    3. Follow the Network Upgrade Instructions again.
    Q: The power was shut down during the upgrade process. A: Power on the Blu-ray Disc player, and then follow the Network Upgrade Instructions again.
    Q: The network upgrade process has two parts, first the download and then the upgrade. If, after the download part is finished, the firmware upgrade process is still not finished after running after more than 30 minutes. A: Please contact Sony Support at 1-866-909-SONY (7669).


Download the Firmware and Create an Upgrade Disc 

If you cannot connect the Blu-ray Disc player to your Internet source, please use the disc upgrade method.


  • Important Notes

    • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc player.
    • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • WARNING!! Do not power off the Blu-ray Disc player or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • Use a brand new CD-R disc to burn the firmware upgrade. The player may not be able to correctly read a dirty disc or a disc with scratches.
      Note: A CD-R disc is strongly recommended. Do not use a CD-RW disc.
    • Recommended operating system for the computer that will download the firmware upgrade:
      • Macintosh® OS X version 10.6.3
    • A drive with CD disc burning capability, and a new blank CD-R disc are required to create the upgrade disc.
    • If you cannot create an update disc on your computer, you can order one from Sony. If your Blu-ray Disc player is out of warranty, there will be a shipping and handling fee of $6.50. Click here if you would like to order an update disc.
    • After you receive the disc, please see the Disc Upgrade Instructions section below, for more information.
    • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
    • It is highly recommended that you print out these instructions for use as a reference during the installation process.

  • Download and Disc Creation Instructions

    1. Download the UPDATA_07X026M.ZIP file to a temporary or download directory (please note this directory for reference).
    2. Double-click on UPDATA_07X026M.ZIP to extract the file. The extracted file will be named UPDATA_07X026.ISO.
      1. Right-click the UPDATA_07X026.ISO file and in the menu select "Get Info".
      2. On the UPDATA_07X026.ISO information screen verify that the size listed is "49.6 MB (52,019,556 bytes)".
      3. Close the "Get Info" screen.
    3. Open the Disk Utility program of your computer. (This program is located under Applications > Utilities > Disk Utility.)
    4. Drag and drop the UPDATA_07X026.ISO file from the location where the file was downloaded (temporary or download directory) to the left pane of the Disk Utility window.
    5. Insert a blank CD-R into the computer.
    6. Select UPDATA_07X026.ISO and click the "Burn" icon.
      Burn Data

    7. On the "Burn Disc In" screen, click the triangle.
    8. Burn Disc

    9. Ensure that the "Verify burned data" checkbox and eject disc options are selected.
      Verify Burned Data
      Note: Make sure that the "Leave disc appendable" option is not selected.
    10. Click "Burn".
    11. The process begins and the update disc is created.
    12. Click "OK" when the message "Burned Successfully" is displayed.The disc will be ejected.
    13. Make sure the disc creation was done correctly without any errors. If the disc creation failed or had errors, please create a new upgrade disc.
    14. Do not create the upgrade disc using any other process than the one described above.
Disc Upgrade Instructions 

The instructions below are for how to install the firmware upgrade using a disc. The steps are the same whether you downloaded the firmware and created the disc, or whether you ordered the disc from Sony.


  • Disc Upgrade Instructions

    WARNING!! Do not power off the player or disconnect it from the AC power outlet. Doing so may damage the player to the point of requiring repair.

    WARNING!! Do not press any buttons, except as instructed, until the upgrade is complete. Doing so may damage the player to the point of requiring repair.

    Note: The firmware upgrade process takes a minimum of 30 minutes.

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
    2. Power on the Blu-ray Disc player.
    3. Place the upgrade disc in the player, and close the disc tray.
    4. After the disc is loaded, the message, "Perform version update?" is displayed on the television.
    5. Use the remote control to select "OK", and then press the ENTER button.
    6. The upgrade process starts and "VUP" appears on the player front panel display.
    7. While the upgrade is installed the message "VUP */9" is displayed on the player front display.
      Note: The "*" changes to "0" through "9," indicating the upgrade progress.
    8. The firmware upgrade is complete when "FINISH" appears on the player front panel display.
      WARNING!! Do not operate or power off the player until this message is displayed. Doing so may result in your player being unresponsive and requiring repair.
    9. Remove the upgrade disc from the player.
    10. Power on the Blu-ray Disc player.
    11. Check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last three digits of the version number are 026, the firmware upgrade was successful.

  • If The Upgrade Disc Does Not Eject

    If the upgrade disc does not eject even though "FINISH" is displayed, please follow the steps below.

    1. Power off the Blu-ray Disc player, and disconnect the AC power cord.
    2. Reconnect the AC power cord while simultaneously holding down the "Open/Close" button on the player.
      Note: Pressing the "Open/Close" button on the remote control does not work. It is necessary to press "Open/Close" button on the Blu-ray Disc player.
    3. Keep pressing the "Open/Close" button until the disc tray opens.
    4. Remove the disc.

    Disc Upgrade FAQ

    Q: "SYS ERR" or "VUP NG" is displayed on the player front panel display. A: Please perform the following procedure:
    1. Push and hold the "POWER" button on the player for several seconds until the player powers off.
    2. Power on the Blu-ray Disc player.
    3. Follow the Disc Upgrade Instructions again.

    If the issue persists after performing the upgrade again, please contact Sony Support at 1-866-909-SONY (7669).

    Q: "VUP" is not displayed on the player front panel display when the upgrade disc is inserted. A: Remove the upgrade disc from the player and delete the upgrade files from your computer. Follow the steps in the Download the Firmware and Create an Upgrade Disc section to create a new upgrade disc and then follow the steps in the Disc Upgrade Instructions section to install the firmware upgrade.
    Q: The power was shut down during the upgrade process. A: Power on the Blu-ray Disc player, and then follow the Disc Upgrade Instructions again.
    Q: The UPDATA_07X026M.ZIP upgrade file I downloaded from the upgrade web site cannot be extracted. A: The download may have failed. Delete the downloaded file and follow the steps in the Download the Firmware and Create an Upgrade Disc section to create a new upgrade disc
    Q: The firmware upgrade process is still not finished after running for more than 30 minutes. A: Please contact Sony Support at 1-866-909-SONY (7669).

Download
UPDATA_07X026M.ZIP  (49.60 MB)
File:
Date:
6/21/2012
Version:
026
Size:
49.60 MB

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