Blu-ray Disc™ Player Firmware Upgrade 

What Does This Do?
This utility upgrades the Blu-ray Disc player firmware to version M04.R.787 and provides the following benefits:

Improvements over firmware version M04.R.752:

  • Adds the ability to play 3D content using BRAVIA® Internet Video and the Qriocity™ IPTV service
    Note: The availability of services in each country may vary
  • Adds support for the 3D Experience content using BRAVIA Internet Video
    Note: The availability of services in each country may vary
  • Improves YouTube® connectivity
  • Adds the ability to play 1080/60p video files produced by Sony® cameras
  • Improves BD-ROM playability
  • Improves HDMI® connectivity
  • Resolves an uncommon issue where the Blu-ray Disc player connects to the Internet even when setting "Do not allow internet connection".

Benefits provided by previous upgrades and included in version M04.R.787:

    • Resolves an uncommon issue where the xross media bar™ language may switch to English after the Blu-ray Disc player starts up.
    • Improves compatibility to enhance interactivity with some BD-ROMs
    • Adds support for 3D content
    • Adds support for DLNA® content
    • Improves router connectivity
    • Resolves an issue where video streamed over the Internet may be displayed at SD (Standard Definition) instead of HD (High Definition) even when using a high speed Internet connection (10 Mbps or more) and watching video that is provided in HD.
    • Enhanced Gracenote® Entertainment database browser features:
      Adds new features such Related Information Browse and Contents Search to improve your Blu-ray Disc™ movie database.
    • Enhanced photo slideshow:
      Adds new visual effects and music to add to your photos when they are displayed on a TV.
    • Improved Compatibility:
      Adds compatibility with DTS® Neo:6® to convert the audio into 5.1 or 6.1 channel format.
Applicable Products and Operating Systems (see full list...)

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.


Table of Contents  
Check the Current Firmware Version 
  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
  2. Power on the Blu-ray Disc player.
  3. If the player starts to play a disc, press the "STOP" button and wait until the xross media bar™ menu is displayed on the television before proceeding.
  4. Use the arrow keys on the remote control to select "Setup" "System Settings", and then press the ENTER button.
  5. Use the arrow keys to select "Quick Start Mode" and make sure that the "Quick Start Mode" is set to "Off".
    If the "Quick Start Mode" is set to "On", change the setting to "Off". Otherwise, the firmware upgrade may not succeed.
  6. Use the arrow keys to select "System Information", and then press the ENTER button.
  7. The firmware version currently installed on the Blu-ray Disc player will be listed on the television screen.
    Firmware Version
    If the last three digits of the version number are 787 or higher, it is not necessary to install this firmware upgrade.

    IMPORTANT: If the last three digits of the version number are lower than 491, and the first three digits are "M03", it will be necessary to perform the upgrade procedure twice.

How To Get the Firmware Upgrade 

There are two ways to upgrade the Blu-ray Disc player firmware:

  • Network Upgrade:
    • The Network Upgrade operation is straightforward. Sony highly recommends that you use the Network Upgrade method.
    • You will need to connect the Blu-ray Disc player to your Internet source using an Ethernet cable.
    • Please see the Network Upgrade Instructions section below, for more information.
  • Disc Upgrade:
    • If you cannot connect the Blu-ray Disc player to your Internet source, please use the disc upgrade method.
    • Please see the Disc Upgrade Instructions section below, for more information.

If you have questions or require assistance, please contact Sony Support at 1-866-909-SONY (7669).

Network Upgrade Instructions 

The Network Upgrade operation is straightforward. Sony highly recommends that you use the Network Upgrade method to upgrade the Blu-ray Disc player firmware.


  • Important Notes

    • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc player.
    • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • WARNING!! Do not power off the Blu-ray Disc player or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • In order to use this upgrade method it is necessary to have the player correctly connected to an active Internet connection.
      Note: If you cannot connect the player to your Internet source, please see the Disc Upgrade Instructions section below for information about firmware upgrade disc options.
    • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
    • It is highly recommended that you print out these instructions for use as a reference during the installation process.

  • Firmware Upgrade Instructions

    WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.

    Note: The firmware upgrade process usually takes about 15 to 30 minutes, depending on system configuration and network connection.

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
    2. Connect the "LAN(100)" terminal on the player to your Internet source using an Ethernet cable.
    3. Power on the Blu-ray Disc player.
    4. If there is a disc in the player, please remove the disc.
    5. At the xross media bar™ menu, use the arrow keys on the remote control to select "Setup" - "Network Update" and then press the ENTER button.
    6. The message "Perform version update?" is displayed on the television.
    7. Select "OK" and then press the ENTER button.
    8. The download process starts and the download screen is displayed on the television.
    9. During the download the message "DL */9" is displayed on the television and on the player front display.
      Note: The "*" changes to "0" through "9," indicating the download progress.
    10. After the download is complete, the upgrade starts and "VUP" appears on the player front panel display.
    11. While the upgrade is installed the message "VUP */9" is displayed on the player front display.
      Note: The "*" changes to "0" through "9," indicating the upgrade progress.
    12. The firmware upgrade is complete when "FINISH" appears on the player front panel display.
      WARNING!! Do not operate or power off the player until this message is displayed. Doing so may cause the Blu-ray Disc player to be unresponsive or to require repair.
    13. The Blu-ray Disc player will automatically power off.
    14. Power on the Blu-ray Disc player
      IMPORTANT: If the first three digits were "M03" when you checked the firmware version before, it is necessary to perform the upgrade procedure again from step 1 of this section.
    15. Check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last three digits of the version number are 787, the firmware upgrade was successful.

    If you have questions or require assistance, please contact Sony Support at 1-866-909-SONY (7669).


  • Network Firmware Upgrade FAQ

    Q: "SYS ERR" or "VUP NG" is displayed on the player front panel display. A: Please perform the following procedure:
    1. Push and hold the "POWER" button on the player for several seconds until the player powers off.
    2. Power on the Blu-ray Disc player.
    3. Follow the Network Upgrade Instructions again.

    If the issue persists after performing the upgrade again, please contact Sony Support at 1-866-909-SONY (7669).

    Q: When running network upgrade, the television displays the message, "Connection status cannot be confirmed" and you cannot perform the firmware upgrade. A: There may be a problem with the network connection. Verify that the network connection and settings are correct.
    1. Check the Ethernet cable to make sure it is securely connected to the "LAN(100)" terminal on the player and to the Internet source.
    2. Check the Blu-ray Disc player network settings and confirm that the player has its own IP address.
      Note: If you use a proxy server, enter the IP address of the proxy server you use, instead of the proxy host name, in the "Proxy Server" input field.
    3. Follow the Network Upgrade Instructions again.
    Q: The power was shut down during the upgrade process. A: Power on the Blu-ray Disc player, and then follow the Network Upgrade Instructions again.
    Q: The network upgrade process has two parts, first the download and then the upgrade. If, after the download part is finished, the firmware upgrade process is still not finished after running after more than 30 minutes. A: Please contact Sony Support at 1-866-909-SONY (7669).


Disc Upgrade Instructions  

There are two different disc upgrade versions depending on the version currently installed on your Blu-ray Disc player. Please follow the instructions below to obtain the correct version for your player.
Note: If you use the incorrect version, you will not be able to install the upgrade.

  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
  2. Power on the Blu-ray Disc player.
  3. If the player starts to play a disc, press the "STOP" button and wait until the xross media bar™ menu is displayed on the television before proceeding.
  4. Use the arrow keys on the remote control to select "Setup" "System Settings", and then press the ENTER button.
  5. Use the arrow keys to select "Quick Start Mode" and make sure that the "Quick Start Mode" is set to "Off".
    If the "Quick Start Mode" is set to "On", change the setting to "Off". Otherwise, the firmware upgrade may not succeed.
  6. Use the arrow keys to select "System Information", and then press the ENTER button.
  7. The firmware version currently installed on the Blu-ray Disc player will be listed on the television screen.