The Sony® eSupport web site offers several ways to find support information about your Sony product. Below are tips to help you navigate the site.
Click one of the topics below to find the help you need:
Help Searching the Site
How To Search
The five icons at the top of the home page can be used to quickly get to a support area.
- Drivers & Software: Find the original and latest updates for your Sony product.
- How To & Troubleshooting: Access information on troubleshooting a problem or to learn how to use a Sony product.
- Manuals, Specs & Warranty: Find the original documentation that came with your product, as well as any pertinent supplemental information.
- Remote Codes and Programming: See codes and programming instructions for Sony remote controls.
- Videos & Tutorials: View automated tutorials and videos illustrating common setup, operation and troubleshooting.
From the eSupport home page type your model number in the Already know your model number? box. If you need help locating your model number on your Sony product, use the link titled How do I find my model number? just under the box.
You can select one of the round radio buttons to quickly get to How-to, Downloads or Manual / Specs sections for your model.
About entering the model number:
- Type the model number as it appears on your Sony product.
- Example: NEX-5 or VPCSB31FX/W
- It is not necessary to enter the dash when you enter your model number
- This area is NOT case sensitive
- Click the blue GO button to go to the model's home page for your Sony product.
When you arrive at the model's home page, you will find a variety of useful information. To search further, use the What are you looking for? box on the right. Type your question and click the SEARCH button. The What are you looking for? box is found only under the How to & Troubleshooting tab, so be sure to click on that tab to see the search box shown here.
After you click SEARCH, a list of solutions will be displayed. You can use the Sort By choices to bring what you are looking for to the top of the list.
If you'd like to search the entire site, not just the articles relevant to your model, check the round radio button at the top of the page labeled Entire Site, as shown here.
Quick Tips
- Enter a clear and concise search phrase.
- When performing a non-model specific search, include the product type in the search.
- For the best results specific to your model, go to the model's home page before you search.
Example: My computer will not turn on.
Example: Computer, Camera, etc.
How To Refine Your Search
- Use AND to search for two or more terms:
- Use OR to search for terms with similar meanings:
- Use -- (double minus sign) to exclude an item from the search results. This is useful when you want to limit the results presented.
Example: audio and volume
Example: TV blurry or fuzzy picture, will return items relevant to both TV blurry picture and TV fuzzy picture.
Example: audio cable --optical will return results for all audio cables except optical audio cables.
Narrow Your Search Results
On the bottom of the page you will find an area called Narrow Your Search Results. Here you can choose to filter the search results to get more specific.
How to Change The Language Or Region
Select a Language
Select a Regional Location
For the most accurate support, select the geographical region where you live from the Region drop-down box.
How to Enter or Change the Model Number
From The eSupport Home Page
From the eSupport home page type your model number in the Already know your model number? box.
Enter the model number:
- Type the model number as it appears on your Sony product.
- Example: NEX-5 or VPCSB31FX/W
- It is not necessary to enter the dash when you enter your model number
- This area is NOT case sensitive
- Click the blue GO button to go to the model's home page for your Sony product.
While Browsing The Site
While on the eSupport site, you can change your model number by clicking on the change model... link next to the current model number that is showing on the upper left side of the page.
How To Find Information
Using the Model Category and Home Page Links
You can use the links at the top of the page to "back-track" to any of the pages you recently visited, as shown here:
How to Find Information Using the Tabs
Once you have located the home page for your particular model, you can use the tabs to get to the information you want quickly. Here is a brief description of what kind of information you will find under each tab.
- How To & Troubleshooting: This section contains the most popular solutions, error messages, compatibility charts, troubleshooting and the most frequently asked questions.
- Drivers & Software: Here you will find drivers, updates and software for your product. If the original software is not listed under this tab, it may not be available online. If that is the case, visit the Sony Parts and Accessories Store online at www.sony.com/accessories to see if it is available for purchase.
- Manuals, Specs & Warranty: Here is where you can find the product manual(s), product specifications and warranty information.
- Videos & Tutorials: Use this section to watch instructional videos to help you get to know your Sony product. You can even send us a suggestion for a new video!
- News & Alerts: In this section you will find special alerts that might pertain to your product, along with general information.
Driver & Software Download Help
If No Download Files Are Displayed
To display download files, select the operating system installed on your computer.
To Download a file
Locate the file you want to download. You can use the select box to quickly find the download you need. Once you have located the file you want to download, click the download button found to the right of the download information.
The size of the download is listed next to the button as shown here.
Follow the prompts to download the file to your computer and install it to your device.
Help with Opening and Reading Manuals
Download Adobe™ Reader™
If you do not have Adobe Reader installed or would like the newest version, click the red Adobe graphic to the left of this paragraph. The link will take you to the Adobe Reader download page.
Adjust Text Size
If the text in the PDF document is too small or too large, you can adjust the magnification / size of the document.
-
At the top of the Adobe® Reader® display screen:
- Click the + or -
controls to increase or decrease the display magnification. - Type the magnification level you want into the text box.
- Use the drop-down arrow next to the magnification level box to select a different magnification
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