Troubleshooting provides options to locate and resolve issues. You can view possible solutions using the VAIO Advisor feature, which analyzes items that are not working properly. You can run software or hardware diagnostics if you need help locating the cause of an issue.
VAIO Assist Button
Certain VAIO® computers are equipped with an Assist button. This button enables immediate access to VAIO Care's troubleshooting features.
When your computer is not performing well or an issue occurs:
- Press the physical Assist button on your computer when the computer is powered on.
- Press the Assist button on your computer. (See the VAIO User Guide for the location of the Assist button on your computer.)
- The VAIO Care program starts and the Troubleshooting section is displayed.
- Use the VAIO Advisor or Diagnostic features to resolve your issue.