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Xperia™ Tablet S Free Inspection Program

Posted: 10/21/2012

Dear Sony Customers,

Sony strives to design high quality products, and we're committed to providing a positive customer experience. Unfortunately, we have identified that a limited number of our new Xperia Tablet S released in September 2012 may not meet the splash proof specification (affected models are listed below).

Its important to note that all other functions of the device work and can continue to be used by customers as intended. As a precaution and to protect your product, please be sure not to use your Xperia Tablet S where water may splash onto it.

Inspection Program

The free inspection program is now available for US customers who purchased this product, and we will repair or replace affected devices at no charge.

To take advantage of this program, please contact the Sony Customer Experience Center at 1-855-476-6982 to arrange to have your Xperia Tablet S inspected. We will provide you with a prepaid shipping label to send your product to the Sony Service Center.
Note: Please allow 7 to 10 business days for the inspection process and shipping to and from the Service Center.

Your satisfaction is important to us, and we strive to provide a positive customer experience and the highest quality of products. We appreciate your patience, and apologize for any inconvenience this may have caused.

Affected US Models

  • SGPT121US/S
  • SGPT122US/S
  • SGPT123US/S
  • SGPT121US/MC
  • SGPT122US/KB