System Software Update (version 1.514) 

What Does This Do?
Sony has designed the BRAVIA® Televisions software update process to be customer friendly. This software update (version 1.514) provides the following benefits:

Improvements over version 1.512:

  • Increases the maximum number of channel presets for some regional broadcasters.

Benefits provided by previous updates and included in version 1.514:

  • Resolves an issue where color may be incorrect when using an HDMI® connection.
  • Resolves an issue where some Cisco cable boxes may stop responding when the TV is turned on.
  • Resolves an issue where the picture may not be displayed when using a Sony® BDP-S570 Blu-ray Disc™ player connected by HDMI and using one-touch play.
  • Allows for the power-on chime sound coming through the TV speakers (not through the Optical Out) to be turned off in the Setup Menu.
Applicable Products and Operating Systems (see full list...)
Model:
KDL-32EX400
Operating System:

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

How to Check if You Need the Update

Please follow the steps below to check your television's software version to determine if it needs this software update:

  1. Power on the TV.
  2. On the TV remote control, press the Menu button to display the TV Menu.
  3. Use the arrows Arrows to select the Setup, category, and then press the Enter button Enter button.
  4. At the Setup menu, use the arrows to select Product Support, and then press the Enter button.
  5. At the Product Support menu, use the arrows to select Contact Sony, and then press the Enter button.
  6. The software version number will be displayed at the bottom of the Contact Sony screen. If your software version is 1.514 or higher, your TV does not need this update.

    Information Screen
Important Notes
  • WARNING!! After performing this update, it is not possible to return to or install a previous version of the system software. By downloading and installing this update, you acknowledge that you understand this update cannot be reversed.
  • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the TV to be unresponsive or require repair.
  • WARNING!! Do not power off the TV or disconnect it from the AC power source during the upgrade process. Loss of power during the installation of the firmware upgrade may cause the TV to be unresponsive or require repair.
  • All user settings are retained during the firmware update.
  • It is normal for the TV set to restart during the update process. The TV set may take longer than usual to restart as it is installing the new firmware.
  • If you decide to download the update, a USB storage device, such as a Sony® Micro Vault® device, or something similar, is required to perform the update. Sony is aware that not all USB storage devices are compatible with our TVs. If the software update does not automatically begin when you connect the USB storage device to the TV, you may need to format your device to the FAT32 file system, or use a different device. View formatting instructions and the list of compatible USB storage devices.
  • It is highly recommended that you print out these instructions for use as a reference during the installation process.
Download and Transfer the Update File to Your USB Storage Device
  1. Download the sony_tvupdate_2010_1514_uc_dtv.pkg file to a temporary or download directory (please note this directory for reference) on your computer.
  2. Go to the directory where the file was downloaded and verify that the size of the sony_tvupdate_2010_1514_uc_dtv.pkg file is 20,845,850 bytes.
    1. Right-click the sony_tvupdate_2010_1514_uc_dtv.pkg file, and click "Properties".
    2. On the "sony_tvupdate_2010_1514_uc_dtv.pkg Properties" screen, verify that the "Size:" listed is "19.8 MB (20,845,850 bytes)".
      Note: The "Size on disk:" listed may be different. This is normal.
    3. If the file size is different than the "20,845,850 bytes", please download the sony_tvupdate_2010_1514_uc_dtv.pkg file again.
  3. Format a compatible USB storage device the FAT32 file system and connect it to your computer.
    Note: View formatting instructions and the list of compatible USB storage devices.
  4. Go to the directory where the file was downloaded, right-click on the sony_tvupdate_2010_1514_uc_dtv.pkg file and, from the menu, click "Send To...", and then click the drive (EX: Removable Disk (E:)) that represents your USB device. The update file will be copied onto your USB device.
  5. Remove the USB device from your computer.
  6. Please continue to the next section.
Updating the Software

Note: The software update takes approximately ten minutes to complete. During the update process, the screen on your BRAVIA television will be blank. This is normal. Please do not remove the USB storage device until the update is complete.

CAUTION: During the firmware installation process, do not remove the USB device, turn off the TV, or disconnect the TV from the power supply.

  1. Power on the TV.
  2. Insert the USB storage device into the USB port located on the side of the TV.
    Note: The USB storage device can only be inserted into the USB port slot one way.
    TV USB Port
  3. Power off your TV by pressing the POWER button on the TV.
  4. Press the POWER button again. The POWER indicator will be green for 30 seconds, followed by the PIC OFF/TIMER indicator slowly flashing amber, and the STANDBY indicator is red.

    LED Indicator Lights

    CAUTION: Do not remove the USB device, turn off the TV, or disconnect the TV from the power supply until the update is complete.
  5. After several minutes, the TV will power off and then back on to complete the update.
  6. Remove the USB device from the TV.
  7. You may delete the update files from the USB device, or reformat the USB device.

    The update process is now complete.

  8. Note: If the update does not complete and the the PIC OFF/TIMER indicator is flashing amber, red, and green, please proceed to the following procedure for a possible solution:
    1. Verify your USB device is in good working order and perform the "Download and Transfer" process again.
    2. Press the "POWER" button on the TV to power off the TV.
    3. Press the "POWER" button on the TV again to power on the TV.
    4. Perform the "Updating the Software" process again.
      .
Update Verification (optional)

Please follow the steps below to verify that the software was successfully updated:

  1. Power on the TV.
  2. On the TV remote control, press the Menu button to display the TV Menu.
  3. Use the arrows Arrows to select the Setup, category, and then press the Enter button Enter button.
  4. At the Setup menu, use the arrows to select Product Support, and then press the Enter button.
  5. At the Product Support menu, use the arrows to select Contact Sony, and then press the Enter button.
  6. The software version number will be displayed at the bottom of the Contact Sony screen. If your software version is 1.514 or higher, your TV does not need this update.

    Information Screen
File:
Date:
7/13/2011
Version:
1.514
Size:
19.88 MB