Request to Stop Using VAIO Fit 11A/Flip Personal Computer

Posted: 4/11/2014

Dear Valued Sony VAIO Customers,

It has come to our attention that some of the internal, non-removable battery packs provided to us by a third-party supplier and included in 368 units of VAIO Fit 11A/Flip PC released in February 2014 have the potential to overheat resulting in partial burns to the housing of the PC.

If you have one or more of the VAIO Fit11A/Flip PC model listed below, please immediately discontinue use, shut down and unplug the PC. We are currently identifying affected PCs by serial numbers and developing a program to repair or replace the affected PCs at no charge, or to refund the purchase price for the affected PCs, in accordance with the program. We expect to post a program announcement with details within two weeks. In the meantime, as safety is our primary concern, we ask again that you please refrain from using the below-listed model until you further hear from us in the program announcement.

Should you have any questions please call 866-702-7669.

We sincerely apologize for any inconvenience this may cause.


Model Number:

  • SVF11N13CXS

How to check for the Product Model Number:

Model Name Location