Contact Product Support

Pay for support charges may apply for out of warranty products.

The Reader Store closed on March 20th at 6:00PM ET, after which all eBook services are provided by Kobo Store. See official Reader Notification for details.

Contact Sony for assistance with Reader Digital Book device hardware

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  • Email
    • Allow up to 48 hours for a response.
  • Phone: 1-239-245-6380
    • Long distance charges may apply.
    • Monday - Friday: 8:00 AM to 12:00 AM ET (Midnight)
    • Saturday - Sunday: 9:00 AM to 8:00 PM ET

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