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Parts & Accessories
Where do I find my model number?
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Camcorders - 4K Handycam
Camcorders - Analog
Camcorders - Digital Recorder Binoculars
Camcorders - Digital8®
Camcorders - DVD
Camcorders - Flash Memory
Camcorders - Hard Disk Drive
Camcorders - High Definition
Camcorders - Interchangeable Lens
Camcorders - MD Discam®
Camcorders - MicroMV®
Camcorders - MiniDV
Camcorders - MPEG4 Net Sharing
Camcorders - Projector
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Video & Picture Transfer
How to transfer video
The USB connection from the camera is not recognized.
How to uninstall and reinstall a camera USB driver from Device Manager.
HD Projector Camcorder
The camera turns off automatically while using the projector.
The projector is not working; the projection light does not come on.
There is no picture or sound when playing back on a TV using the HDMI connection.
Memory Stick & Card Media
Memory Stick® media and SD™ Card media compatibility information for Sony® cameras and camcorders.
Error: REINSERT THE MEMORY CARD is displayed on the LCD screen.
Error: The card is write-protected and recording is not possible.
4k Consumer Camcorder
The movies play back in HD format instead of 4K when output from the HDMI connection.
Can 4K movies be played back on a TV?
Can signals be output from the HDMI OUT jack and VIDEO OUT jack at the same time?
The sound level is low when recording with the internal microphone. Can the audio sensitivity be increased?
PlayMemories Home is the replacement for the Picture Motion Browser (PMB) software.
What are the differences between Picture Motion Browser (PMB) and PlayMemories Home?
Can I use Picture Motion Browser (PMB) instead of PlayMemories Home?
Movies imported using Picture Motion Browser (PMB) software are not displayed after installing PlayMemories Home software.
Can a date stamp be added to multiple pictures at the same time with the PlayMemories Home software?
What is the advantage of recording with the MPEG-4 AVC/H.264 format?
What software do I use to transfer AVCHD movies to an Apple Macintosh computer?
AVCHD video is not recognized or cannot be transferred to a Macintosh computer.
The AVCHD or PRIVATE folder appears as a QuickTime icon on a Macintosh OS X (version 10.8) computer.
The AVCHD video is choppy or does not playback smoothly on a computer.
Termination of the YouTube App on Certain Televisions and Video Products
Watch Out for Counterfeit Products
End of support notification for products using the Windows XP operating system
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