Get the Support by Sony App.
Where do I find my model number?
Enter model number
- Select your product category -
Television - 4K Ultra HD TV
Television - Accessories
Television - FD Trinitron® & WEGA™
Television - Internet TV & Players
Television - LCD / LED
Television - Media Players & Receivers
Television - OLED Digital
Television - Plasma
Television - Projection
Choose a series
- Select a series (optional) -
Choose a model
- Select your model -
4K Ultra HD TV
What is the difference between 1080p and 4K resolution?
What 4K products and services does Sony manufacture?
Will movies and shows from regular cable and entertainment systems appear different?
Where can I buy a XBR 4K Ultra HD TV?
What 3D glasses are supplied with the 4K TV?
What is a 4K resolution photo?
What is the recommended viewing distance for the 4K TV?
I cannot select a Slideshow effect when viewing photo files in 4K resolution.
Unable to see the video when using the HDMI OUT 2 connection on the 4K Ultra HD media player.
Can the 4K Ultra media player be used without connecting it and the TV to the internet?
How to confirm compatibility of your Sony 4K Ultra HD TV with the 4K Ultra HD media player
Netflix® Setup & FAQ
An Error Code Number appears when trying to start the Netflix® video service.
Video freezes or re-buffers when streaming Netflix®
Is there a limit to how many movie titles can be watched using the NetFlix® service?
How to use the Netflix button on the remote control.
The entire picture has a red, green, or blue tint.
Red, green or orange lights are on or blinking on the TV.
What is High-bandwidth Digital Content Protection (HDCP)?
The television turns off or powers down when turning off a cable or satellite set-top box.
Error: No signal detected appears when connecting a computer using a DVI-to-VGA adaptor.
TV Guide On Screen® system no longer available (No EPG).
Windows® 8 FAQ & Update Support
Unable to sign in to Skype service on my TV
Wi-Fi Direct Mode
Wi-Fi Direct Setup & FAQ
Setup & Connectivity
Unable to Connect to Internet Streaming Services
System Connection Guide
Termination of the Facebook App on Certain Televisions
Termination of the YouTube App on Certain Televisions and Video Products
Notice for certain Sony BRAVIA® LCD TVs: Repeated Reboot and Temporarily Disabled Internet Services
Notice for Sony BRAVIA LCD HDTV
Limited Warranty Extension for the LCD Panel in Some 2012 Model Year 55" BRAVIA Televisions (XBR-55HX950 series)
Windows 8 FAQ
Support by Sony App