Thank you for your continued interest in Sony Products.
Sony has recently discovered that some DSC-T5 Cyber-shot® digital still cameras may experience peeling and warping of the metal coating on the bottom of the camera that could result in a slight cut or scratch to the user's skin.
In its continuing effort to ensure customer satisfaction, Sony will offer free service to replace the bottom case on affected units.
NOTE: For any other issues, terms and conditions of the limited warranty apply.
We apologize for any inconvenience this may have caused and thank you for your kind understanding and cooperation.
Symptom and Cause
With certain DSC-T5 cameras, the metal coating may peel away from the camera body and warp outward.
Sony identified an irregularity during the initial part production that affected the adhesive strength of the metal coating on this part. As a result, it became more likely that damage to the bottom casing could cause the metal coating to peel away and warp outward.
This issue affects only DSC-T5 model Cyber-shot digital still cameras with serial numbers between 3500001 and 3574100.
NOTE: The model and serial number can be found on the sticker on the bottom of the camera.
Sony will provide free service to replace the affected part for DSC-T5 cameras in the serial number range listed above. Sony will cover all costs associated with shipping, but you must follow our procedure for obtaining a shipping label. Please click here to create an online Service Order for your camera.
If your camera falls within the serial range and you paid for an out of warranty repair for this issue, Sony will reimburse you for the cost of replacing the part. If your out of warranty repair was handled by the Sony Service facility in Laredo, Texas, you should receive a check automatically by September 30, 2007.
If you do not receive a check by September 30, 2007, or if you paid for an out of warranty repair through a third party, you may submit a reimbursement request. Please click here to download a claim form.
If you have any questions or require further assistance, please call Sony Support at 877-573-SONY (877-573-7669).