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Computers Support
Hot Topics
My computer will not boot, or start up
Computer does not display, beep, clear POST or boot. (Windows 7 & Windows Vista)
Computer does not display, beep, clear POST or boot. (Windows XP)
Error: 'Operating system not found' or 'missing operating system'
Battery and charging
Maximize the battery life on the computer.
LCD screen display
Notebook LCD screen has lines, blotches, bleeding, cracks, moisture or color distortion.
Computer freezes or stops at a blue or black screen, or randomly restarts.
Computer boots to a blank screen, freezes or stops at a blue or black screen, or randomly restarts.
Keyboard or Touchpad issues
Notebook keyboard is not working properly.
Touchpad does not work properly, works without touching it, works intermittently or erratically, or is completely unresponsive.
The keyboard and touchpad do not work in the operating system, but keyboard does work in the BIOS.
Wireless Internet Connections
Troubleshoot a Wireless LAN connection issue.
Troubleshoot Wi-Fi® dropout and connection issues.
How to use the VAIO Easy Connect to establish a new wireless network connection or troubleshoot an existing connection.
No Power
Computer will not turn on or has no power.
Computer does not turn on, does not respond, there are no lights, or there is no power.
Recovery discs / Recovery Media Kit (RMK)
Does the computer come with recovery discs?
Create a set of recovery discs.
Hard drive errors or noise
Error: 'S.M.A.R.T. (SMART) drive failure' message occurs during boot.
Hard drive error occurs when the computer starts.
Hard drive is making a squeaking, clicking, grinding, or grating noise.
Operating system, blue screen, or device driver issues
Error: 'Operating system not found' or 'missing operating system'
Troubleshoot blue screen Stop Error messages.
An error code appears during a system recovery.
Fan not working or making noise
Fan is making noise or not working.
How to clean the vent or fan on a notebook computer.
Product Alerts
Security Update Program for VAIO® Personal Computers
Sony® AC Power Adapter Replacement Program
Important Notification for the Sony VAIO® TZ Series
VAIO® Battery Replacement Program
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