Unable to charge my device via the USB port on a Windows® 8.1 PC.

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October 20, 2013
Sony Corporation



Dear Valued Sony Customer,

It has recently been discovered that some products may not charge properly when attached to a USB port of a computer running the Windows 8.1 operating system. Windows 8.1 is a new operating system version which released from the Microsoft® Corporation on October 18, 2013.

Affected Sony Products (view model details)

  • Cyber-shot® Cameras
  • Handycam® Camcorders
  • Action Cam (including Live-view Remote Control)
  • Headphones
  • Head Mounted Display
  • Portable Headphone Amplifier
  • Portable battery

Issue Cause

This issue appears to be due to a change to the USB interface specification in the Windows 8.1 operating system. It does not occur with computers running Windows 8 or earlier versions of the Windows operating system.

Resolution

Microsoft has issued a driver update through Windows Update to fix this issue. If your PC is set to update automatically with Windows Update, no additional steps are needed. However, if your PC does not install Windows Updates automatically, or if you still experience this isue, you can manually install the driver update.