Software Support Contact Information

The list below contains support contact information for the various software applications bundled with Sony® VAIO® products. Please note that not all of the listed software products are bundled with each VAIO® product.

The products are listed alphabetically, Please click a letter to jump to a specific point in the list.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Adobe® GoLive®   (Back to Top)
Adobe Systems Inc.
Web site: http://www.adobe.com
Telephone: 800-685-3652
Hours: M - F, 6 AM - 5 PM PST
Adobe® LiveMotion™   (Back to Top)
Adobe Systems Inc.
Web site: http://www.adobe.com
Telephone: 800-685-3652
Hours: M - F, 6 AM - 5 PM PST
Adobe® PhotoDeluxe® Home Edition   (Back to Top)
Adobe Systems Inc.
Web site: http://www.adobe.com
Telephone: 800-685-3652
Hours: M - F, 6 AM - 5 PM PST
Adobe® Photoshop®   (Back to Top)
Adobe Systems Inc.
Web site: http://www.adobe.com
Telephone: 800-685-3652
Hours: M - F, 6 AM - 5 PM PST
Adobe® Photoshop® Elements   (Back to Top)
Adobe Systems Inc.
Web site: http://www.adobe.com
Telephone: 800-685-3652
Hours: M - F, 6 AM - 5 PM PST
Adobe® Premiere®   (Back to Top)
Adobe Systems Inc.
Web site: http://www.adobe.com
Telephone: 800-685-3652
Hours: M - F, 6 AM - 5 PM PST
Adobe® Premiere® LE   (Back to Top)
Adobe Systems Inc.
Web site: http://www.adobe.com
Telephone: 800-685-3652
Hours: M - F, 6 AM - 5 PM PST
Adobe® Reader®   (Back to Top)
Adobe Systems Inc.
Web site: http://www.adobe.com
Telephone: 800-685-3652
Hours: M - F, 6 AM - 5 PM PST
America Online® (Broadband or Dial-Up)   (Back to Top)
America Online, Inc.
Web site: http://www.aol.com
ArcSoft PhotoPrinter® Pro   (Back to Top)
ArcSoft, Inc.
Web site: http://www.arcsoft.com/support/index.asp
AT&T WorldNet Service   (Back to Top)
AT&T Corp.
Web site: http://help.att.net
Boingo Wireless™   (Back to Top)
Boingo Wireless, Inc.
Web site: http://www.boingo.com/servicecenter.html
Telephone: 800-880-4117
E-mail: support@boingo.com
Hours: M - F, 4 AM - 10 PM PST
Sat-Sun, 6 AM - 3 PM PST
Click to DVD™   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours:7 days a week, 24 hours a day
CLIÉ Converter   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
CompuServe®   (Back to Top)
CompuServe Interactive Services, Inc.
Support:
Web site: http://webcenters.compuserve.com/compuserve/menu/cust.jsp
Corel® WordPerfect®   (Back to Top)
Corel Corp.
Web site: http://www.corel.com
Telephone: 613-274-0500
CyberLink PowerDVD®   (Back to Top)
CyberLink Corp.
Web site: http://www.gocyberlink.com/english/cs/support/index_tech.jsp
DigitalPrint   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
DirectCD®   (Back to Top)
Roxio, Inc.
Web site: http://www.roxio.com/en/support/index.jhtml
DirecTV DSL™   (Back to Top)
DirecTV, Inc.
Web site: http://www.directv.com/DTVAPP/learn/troubleshoot.jsp
DISCover™ My Games™   (Back to Top)
Digital Interactive Systems Corporation
Web site: http://www.discoverconsole.com
* For users in USA and Canada.
Drag'n Drop CD   (Back to Top)
DigiOn, Inc., and Easy Systems Japan Ltd.
Web site: http://www.ddcd.jp/dd3e/sony/cd
Dragn Drop CD+DVD   (Back to Top)
DigiOn, Inc., and Easy Systems Japan Ltd.
Web site: http://www.ddcd.jp/dd3e/sony/cd
DVDit!® for VAIO® PCs   (Back to Top)
Sonic Solutions
Web site: http://www.dvdit.com/support/default.htm
DVgate™   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
DVgate™ Plus   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
EarthLink Network TotalAccess® (DSL or Dial-Up)   (Back to Top)
EarthLink Network, Inc.
Web site: http://support.earthlink.net
Easy CD & DVD Creator™   (Back to Top)
Roxio, Inc.
Web site: http://www.roxio.com/en/support
eMotion Capture   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
EverQuest®   (Back to Top)
Sony Online Entertainment Inc.
Web site: http://www.everquest.com
Telephone: 858-537-0898
E-mail: eqtech@soe.sony.com
Hours: M - F, 9 AM - 6 PM PST
Giga Pocket® Personal Video Recorder   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
ImageStation®   (Back to Top)
Sony Electronics, Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Jog Dial™ Navigator   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Learn2   (Back to Top)
Learn2 Corp.
Web site: http://www.learn2.com/contact.asp
McAfee® Internet SecurityCenter   (Back to Top)
Network Associates, Inc.
Web site: http://www.mcafee.com/support/default.asp
McAfee® Personal Firewall Plus (MPF+)   (Back to Top)
Network Associates, Inc.
Web site: http://www.mcafee.com/support/default.asp
McAfee® Privacy Service   (Back to Top)
Network Associates, Inc.
Web site: http://www.mcafee.com/support/default.asp
McAfee® SpamKiller   (Back to Top)
Network Associates, Inc.
Web site: http://www.mcafee.com/support/default.asp
McAfee® VirusScan®   (Back to Top)
Network Associates, Inc.
Web site: http://www.mcafee.com/support/default.asp
McAfee® VirusScanOnline (VSO)   (Back to Top)
Network Associates, Inc.
Web site: http://www.mcafee.com/support/default.asp
Media Bar® DVD Player   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Men in Black II: Crossfire Trial version   (Back to Top)
Sonic Foundry, Inc. and Sony Pictures Digital Entertainment
Web site: http://www.sonicfoundry.com/support/default.asp
Microsoft® Age of Empires® II   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Encarta® Online Encyclopedia   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Family Game Pack   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Internet Explorer   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Money Standard   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® MSN®   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Office XP Professional   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Office XP Small Business Edition   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Outlook® Express   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Simulation Game Pack   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Windows Media® Player   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Windows® Movie Maker 2   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Word   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
Microsoft® Works   (Back to Top)
Microsoft Corp.
Web site: http://www.support.microsoft.com
MoodLogic   (Back to Top)
MoodLogic, Inc.
Web site: http://www.moodlogic.com/support
E-mail: help@moodlogic.com
MovieShaker™   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Netscape Communicator®   (Back to Top)
Netscape Communications Corp.
Web site: http://wp.netscape.com/support/faqs.html
https://ssl.decisionone.com/netscape/
Telephone: 800-411-0707 (Fee based)
Network Smart Capture   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
The Norton AntiVirus®   (Back to Top)
Symantec Corporation
Web site: http://www.symantec.com/techsupp
Norton Internet Security™   (Back to Top)
Symantec Corporation
Web site: http://www.symantec.com/techsupp
OpenMG™ Jukebox   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
PC-cillin®   (Back to Top)
Trend Micro, Inc.
Web site: http://www.trendmicro.com/en/support
Telephone: 800-864-6027
E-mail: pc-cillin@support.trendmicro.com
Hours: M - F, 5 AM - 5 PM (PST)
PicoPlayer™   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
PictureGear Studio™   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Prodigy Internet®   (Back to Top)
Prodigy Communications Corp.
Support:
Web site: http://help.prodigy.net/help
QuickBooks™   (Back to Top)
Intuit, Inc.
Web site: http://www.intuit.com/support
Quicken® New User Edition   (Back to Top)
Intuit Inc.
Web site: http://www.intuit.com/support
QuickTime®   (Back to Top)
Apple Computer, Inc.
Web site: http://www.info.apple.com
Telephone: 800-275-2273
RealJukebox®   (Back to Top)
RealNetworks, Inc.
Web site: http://service.real.com/rjoptions.html
Telephone: 206-674-2680
RealOne® Player   (Back to Top)
RealNetworks, Inc.
Web site: http://service.real.com/rjoptions.html
Telephone: 206-674-2680
RealProducer®   (Back to Top)
RealNetworks, Inc.
Web site: http://service.real.com/rjoptions.html
Telephone: 206-674-2680
RecordNow   (Back to Top)
Easy Systems LTD, Japan
Web site: http://www.easy.co.jp/jrn45/sony
Screenblast® ACID®   (Back to Top)
Sonic Foundry, Inc. and Sony Pictures Digital Entertainment
Web site: http://www.sonicfoundry.com/support/default.asp
Screenblast® ACID® Deluxe   (Back to Top)
Sonic Foundry, Inc. and Sony Pictures Digital Entertainment
Web site: http://www.sonicfoundry.com/support/default.asp
Screenblast® Sound Forge®   (Back to Top)
Sonic Foundry, Inc. and Sony Pictures Digital Entertainment
Web site: http://www.sonicfoundry.com/support/default.asp
Simple DVD Maker   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Smart Capture   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Smart Capture Premium   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
SmartClone™   (Back to Top)
Skydesk
Web site: http://www.skydesk.com
E-mail: support@skydesk.com
Telephone: (858) 320-4800
Hours: M-F, 6 A.M to 3 P.M. (PST)
Smart Capture   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
SonicStage™   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
SonicStage™ Mastering Studio   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
SonicStage™ Premium   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Sony Style Connect SM   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Sony® VAIO® Product Registration   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Sony on Yahoo!   (Back to Top)
Yahoo! Inc.
Web site: http://help.yahoo.com
Sound Blaster Audigy®   (Back to Top)
Creative Technology Ltd.
Web site: http://www.americas.creative.com/support/custsup.asp
Sound Forge® XP   (Back to Top)
Sonic Foundry, Inc.
Web site: http://www.sonicfoundry.com/support/default.asp
StarOffice® Application Suite   (Back to Top)
Sun Microsystems, Inc.
Web site: http://www.sun.com/supportraining
Station.com   (Back to Top)
Sony Online Entertainment Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
Tomb Raider: Chronicles   (Back to Top)
Eidos Interactive Ltd.
Web site: http://www.eidosinteractive.com/support/index.html
TurboTax® for the Web   (Back to Top)
Intuit, Inc.
Web site: http://www.intuit.com/support
Telephone: 900-555-4932; 800-644-3193*
Hours: M - F, 5 AM - 5 PM PST
* Support from 900-555-4932 is fee-based. Support from 800-644-3193 is automated and free of charge.
VAIO Action Setup   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
VAIO Edit Components   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
VAIO Hints and Tips   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
VAIO Media™   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
VAIO Music Services   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
VAIO Support Agent   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
VisualFlow™   (Back to Top)
Sony Electronics Inc.
Web site: http://www.sony.com/pcsupport
Telephone: 888-4-SONY-PC (888-476-6972)
Hours: 7 days a week, 24 hours a day
WinDVD® for VAIO®   (Back to Top)
InterVideo, Inc.
Web site: http://www.intervideo.com/jsp/Support.jsp
Telephone: 510-651-0888
WinFax® Basic Edition   (Back to Top)
Symantec Corp.
Web site: http://www.symantec.com/techsupp
WordPerfect® Office   (Back to Top)
Corel Corp.
Web site: http://www.corel.com