Contact Product Support

Please use the the contact information listed for your product type.

Pay for support charges may apply for out of warranty products.


Chat Online

Prefer to chat? Start a chat with a product support representative.
Note: Chat support is only available in English.

For French support call: 1-877-899-SONY (1-877-899-7669)

Email Support

Prefer an answer in writing? Email your product support question.


Consumer Electronics
Customer Experience Center (CEC)
1-877-899-SONY (1-877-899-7669)


Monday - Friday
  • 8:30 AM to 9:00 PM (5:30 PM Quebec) ET
Closed Saturday, Sunday and National Holidays
VAIO® Computers
1-888-4SONYPC (1-888-476-6972)
(From outside Canada): 1-239-768-7676


  • 24 hours day / 7 days a week
international assistance

International Assistance

If you live or purchased a product outside of Canada, please go to Global Home.