Contact Product Support

Please use the the contact information listed for your product type.

Pay for support charges may apply for out of warranty products.

IMPORTANT: Support via Chat and Email are no longer available for VAIO products.


Chat Online

Prefer to chat? Start a chat with a product support representative.
Note: Chat support is only available in English.

For French support call: 1-877-899-SONY (1-877-899-7669)

Email Support

Prefer an answer in writing? Email your product support question.


Consumer Electronics
Customer Experience Center (CEC)
1-877-899-SONY (1-877-899-7669)


Monday - Friday
  • 8:30 AM to 9:00 PM (5:30 PM Quebec) ET
Closed Saturday, Sunday and National Holidays
VAIO® Computers
1-888-4SONYPC (1-888-476-6972)
(From outside Canada): 1-239-768-7676


  • 24 hours day / 7 days a week
international assistance

International Assistance

If you live or purchased a product outside of Canada, please go to Global Home.