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Sony has discovered that some DSC-T20 Cyber-shot cameras may experience an issue with abnormal internal vibration and a possible inability to properly focus and take pictures. In certain units, the lens cannot adjust properly due to a mechanical failure in the lens mechanism. When the automatic features of the camera attempt to adjust the lens, the camera body vibrates, preventing it from properly focusing or taking pictures.

This issue does not affect all DSC-T20 cameras, and there is no risk of harm to the user.

At this time, Sony has no information of instances of affected cameras in Brazil. However, Sony will provide free repair for DSC-T20 cameras that are affected and that are experiencing the vibration issue.

If you have questions or require assistance, please call the Customer Service Center at (11) 3677-1080.